EDPM Final Exam Questions and Answers 2026/2027 (29pages)

1. When writing a business letter, which of the following should be used as the salutation? a. Dear Mr. Thomas b. Dear Anita c. Hello Tony d. To Mr. Thomas 2. Which of the following is NOTlikely to be found in a letterhead? a. page number b. name of organization c. the firm’stelephone number d. e-mail address 3. Open punctuation is used when preparing: a. indented memorandum b. blocked letters c. notice d. indented letters 4. A letterhead should not take up more than a. 1.5 inches (9 Line spaces) b. 2 inches (12 line spaces) c. 0.5 inch (3 line spaces) d. 1 inch (6 lines) 5. All of the following are elements of a business letter EXCEPT: a. salutation b. data source c. sender’s address d. attention line 6. What is the correct spacing between the body of the letter and the complimentary close? a. 4 clear spaces b. 1 clear space c. 6 clear spaces d. 2 clear spaces 7. Which of the following is the greeting line in a letter? a. the header b. the enclosure c. the subject d. the salutation 8. The letter style which has the date right aligned, subject centered, complimentary close,signatory and designation centered is the: a. fully blocked style b. semi-blocked style c. mail merge style d. indented style 9. Which of the following refers to the writer’s name within a letter? a. salutation b. designation c. signatory d. personal 10. A document which showsthe schedule of an executive’s travel arrangements is called a/an: a. diary b. programme c. itinerary