EMD Test 2026 All Possible Questions and Answers solved correctly

EMD Test 2026 All Possible Questions and Answers solved correctly

Effective quality improvement is: Ans- A continuous process designed to improve
human performance through measurement, feedback, and education
To recertify as an IAED emergency dispatcher (one disapline), you must verify
completion of at least ____ hours of approved CDE during the recertification process
Ans- 24
The motto of any quality improvement effort should be: Ans- "Let's catch them doing it
right!"
Individual feedback should always be provided in private. Composite feedback (for the
agency and for each shift) should be posted for everyone to see Ans- True
Continuing dispatch education should be part of any quality improvement Ans- True
List seven protocol components evaluated in case review: Ans- a. case entry
b. chief complain selection
c. key question
d. dispatch life support questions
e. diagnostic and instruction tools
f. final coding
g. customer service
ANI/AlI information should always be verified to ensure accuracy Ans- True
when calling for help, the caller may hear more ring tines than the calltaker does AnsTrue
in effective telecommunication, volume is generally more important than rate AnsFalse
when working with a caller with mental illness who is suffering from hallucinations or
delusions, you should: Ans- Inform the caller that you see things differently and
acknowledge the fact that people have the right to see things their own way
_______ allows speech-and hearing-impaired callers communicate with call takers by
signing their message to an interpreter Ans- Video relay
Studies show that ECCS for most emergency callers in between: Ans- 1 and 2

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