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End of Chapter Review Questions Thompson, Automotive Maintenance & Light Repair, 3th Edition, 2026
Chapter 1: Introduction to the Automotive Industry
1. A person who greets the customer, writes the repair order, and communicates with the technician and
the customer is called a __________________ _______________.
2. Most technicians start as an _______________ _______________ technician before acquiring the
skills necessary to become a line technician.
3. A _______________ is a technician who specializes in repairing and rebuilding engines.
4. For a technician to achieve ASE _______________ Automotive Technician certification, he or she
must pass eight tests.
5. The acceptance of ____________________________ _______________ means that as a technician,
you will need to continue your education and training over the years to stay current with changes in
technology.
6. Which of the following would not be considered a responsibility of an entry-level technician?
a. Inspect and maintain fluids.
b. Check brake pad wear.
c. Perform a tire rotation.
d. Replace a transmission.
7. Which of the following statements about ASE certification is correct?
a. You must attend an ASE Education Foundation-accredited school to become ASE certified.
b. ASE certifies automotive, heavy-duty truck, and aviation technicians.
c. A technician must pass eight automobile tests to achieve Master Technician certification.
d. ASE certification is the same as being certified by the vehicle manufacturer.
8. Technician A says that fuel economy and emission requirements have led to the extensive use of
electronics in modern vehicles. Technician B says that changes in safety requirements have caused
vehicle manufacturers to rely on electronics and computerization. Who is correct?
a. Technician A
b. Technician B
c. Both A and B
d. Neither A nor B
9. Which of the following automotive systems relies on electronic sensing and control?
a. Restraint system
b. Engine and transmission control
c. Brake system
d. All of the above
10. Which of the following are transportation jobs related to the auto industry?
a. Aircraft technician
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