ERP OVERVIEW MISY 5340- CH 1 , 2, 4, 5

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ERP OVERVIEW (MISY 5340)- CH 1 , 2, 4, 5

FULLY SOLVED

Asset Management and Customer Service Processes

Question 1: What is used to maintain internal assets such as

machinery and deliver after-sales customer service such as repair?

CORRECT ANSWER : (service) used to maintain internal assets

such as machinery and deliver after-sales customer service such as repair

Business Process

Question 2: What is a set of tasks or activities that produce

desired outcomes?

CORRECT ANSWER : a set of tasks or activities that produce

desired outcomes

Enterprise Systems (ES)

Question 3: What systems support end-to-end processes and are

essential to the efficient and effective execution and management of business processes?

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CORRECT ANSWER : systems that support end to end

processes and are essential to the efficient and effective execution and management of business process

Controlling

Question 4: What is also known as management accounting and

involves tracking costs and revenues for internal reporting to help management control costs and revenues and assess the profitability of products and market segments?

CORRECT ANSWER : aka management accounting tracking

costs and revenues for internal reporting that is intended to help management control costs and revenues and assess the profitability pf products and market segments

Financial Accounting (FI) Processes

Question 5: What processes track the financial impacts of

processes with the primary goal of meeting legal and regulatory reporting requirements?

CORRECT ANSWER : (track-external) tracking the financial

impacts of processes with the primary goal of meeting legal and regulatory reporting requirements

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Fulfillment Process

Question 6: What are the steps involved in selling and delivering

products to customers?

CORRECT ANSWER : the steps involved in selling and

delivering products to customers

Functional Structure

Question 7: What is an organizational structure dividing the

company into departments, each of which is responsible for a set of closely related activities?

CORRECT ANSWER : an organizational structure dividing the

company into departments, each of which is responsible for a set of closely related activities

Global Bike Incorporated (GBI)

Question 8: What is the fictional company used to describe the

processes in our textbook?

CORRECT ANSWER : fictional company used to describe the

processes in our text book

Inventory and Warehouse (IWM) process

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Question 9: What process is involved with the storage and

movement of materials?

CORRECT ANSWER : (store) involved with the storage and

movement of materials

Human Capital Management (HCM) processes Question 10: What processes focus on people management: recruiting, hiring, training, compensation, and business management?CORRECT ANSWER : (people) focus on people management: recruiting, hiring, training, compensation and business management

Life cycle data management process

Question 11: What process supports the design and development

of products from the initial product idea stage through discontinuation of the product?

CORRECT ANSWER : (design) supports the design and

development of products from initial product idea stage through discontinuation of the product

Management accounting or controlling (CO) processes