FBLA Help Desk TERMS | 298 Complete Questions And Answers 100% Correct |

FBLA Help Desk TERMS | 298 Complete Questions And Answers 100% Correct |
Question : 24 X 7 support
Correct answer: Service desk services that are provided 24
hours a day, 7 days a week.
Question : abandon rate percent
Correct answer: The percentage of abandoned calls compared
to the total number of calls received.
Question : abandoned call
Correct answer: A call where the caller hangs up before an
analyst answers.
Question : access management
Correct answer: The process responsible for granting
authorized users the right to use a service in accordance with
the company's security policies, while preventing access to
non-authorized users.

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