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Final Exam: COM 312 ( 2026/2027 Update) Questions and Answers
Final Exam: COM 312 ( 2026/2027
Update) Questions and Answers
Q: Which emotion has been termed the "moral" emotion?
Answer:
anger
Q: When authority listens to both sides of a dispute, questions the parties to the conflict, and
then render a judgement that both parties have agreed ahead of time to accept, which of the
following intervention strategies is at play
Answer:
Arbitration
Q: A person who is caught up in what has happened to her or him and uses the story to get
sympathy from others may be caught up in the eddy of
Answer:
Victimization
Q: Individuals are more likely to renegotiate a relationship through forgiveness when they
know which of the following
Answer:
There is essential agreement regarding nature of violation, other has acknowledged hurt, apology
is included and other is willing to apologize for the offensive behavior
Q: Mediators need to be content experts in the area of dispute
Answer:
False
Q: Which of the following is not a limitation of mediation
Answer:
It requires the parties to be involved in their own decision making process
Q: Feelings rise from a generalized state of arousal we call emotion
Answer:
True
Q: Lori traditionally hosted thanksgiving dinner at her house for 10-15 relatives. Rarely did the
guests help her with anything or say thank you. This went ok for so long she resented hosting
dinner. This year she assigned each person to bring a dish or do a task. A few guests opted out
but the remainder came to dinner and everyone had a good time. Loris anger served the
important function of
Answer:
Setting boundaries
Q: Unlike forgiveness receiving forgiveness is a simple task
Answer:
False
Q: Which of the following is a characteristic of forgiveness
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