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Final Exam: MGT420/ MGT 420 ( 2026/2027 Update) Organizational Behavior and Management Exam Questions and Answers - GCU
Final Exam: MGT420/ MGT 420
( 2026/2027 Update) Organizational
Behavior and Management Exam
Correct Questions and Answers
- GCU
Q: When one team member advises another team member that "your behavior is crossing the
line in terms of our expectations for workplace civility," she is exercising a form of ________
control over the other person's inappropriate behaviors.
Answer:
clan
Q: In CPM/PERT, "CPM" stands for ____________.
Answer:
critical path method
Q: In a CPM/PERT analysis, the focus is on ____________ and the event ____________ that
link them together with the fi nished project
Answer:
activities; sequences
Q: Among the financial ratios often used for control purposes, Current Assets/Current
Liabilities is known as the ____________.
Answer:
current ratio
Q: Human resource management is the process of ____________, developing, and maintaining
a high-quality workforce.
Answer:
attracting
Q: A ____________ is a criterion that organizations can legally justify for use in screening job
candidates.
Answer:
bona fide occupational qualification
Q: ____________ programs are designed to ensure equal employment opportunities for groups
histori-cally underrepresented in the workforce.
Answer:
Affirmative action
Q: Which of the following questions can an interviewer legally ask a job candidate during a
telephone interview?
Answer:
What skills do you have that would help you do this job really well?
Q: An employment test that yields diff erent resultsover time when taken by the same person
lacks ____________.
Answer:
reliability
Q: Which phrase is most consistent with a recruiter offering a job candidate a realistic job
preview?
Answer:
"Here's something you might not like aboutthe job."
Q: Socialization of newcomers occurs during the ____________ step of the staffing process
Answer:
orientation
Q: The assessment center approach to employee selection uses on ____________ to evaluate a
candidate's job skills.
Answer:
simulations and experiential exercises
Q: The selection technique known as ____________asks a job candidate to ly perform on
the job for a period of time while being observed by a recruiter.
Answer:
work sampling
Q: The ____________ purpose of performance review is being addressed when a manager
describes training options that might help an employee improve future performance.
Answer:
development
Q: When a team leader must rate 10% of team mem-bers as "superior," 80% as "good," and
10% as "unac-ceptable," this is an example of the ____________ approach to performance
appraisal.
Answer:
forced distribution
Q: What is one of the reasons why employers are hiring more part-time or contingency
workers?
Answer:
It's easy to hire part-timers when you need them and let them go when you don't.
Q: Whereas bonus plans pay employees for special accomplishments, gain-sharing plans
reward them for ____________.
Answer:
helping to recruit new workers
Q: An employee with family problems that are starting to interfere with work would be pleased
to learn that his employer had a(n) ____________ plan.
Answer:
employee assistance
Q: When representatives of management and a labor union meet and negotiate the terms of a
new labor contract, this process is known as ____________.
Answer:
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