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Final Exam: MGT420/ MGT 420 ( 2026/2027 Update) Organizational Behavior and Management Exam Questions and Answers - GCU
Final Exam: MGT420/ MGT 420
( 2026/2027 Update) Organizational
Behavior and Management Exam Questions
and Answers Grade
A- GCU
Q: Problem-Oriented
Answer:
a supportive style of communication in which the communicators focus on working together to
solve their problems instead of trying to impose their solutions on one another
Q: Not Person-Oriented
Answer:
"because of you, a problem exists"
Q: Congruence
Answer:
correspondence of parts; harmonious relationship; CF. congruity
Q: Developmental Feedback
Answer:
Provides information about what we are doing well and what could use improvement
Q: The Johari Window
Answer:
There are some things that are "open" that we know about ourselves that others also know
Q: Feedback Orientation
Answer:
a person's overall receptivity to feedback
Q: Active Listening
Answer:
reflecting, probing, deflecting, advising
Q: functional conflict
Answer:
conflict that benefits the main purposes of the organization and serves its interests
Q: dysfunctional conflict
Answer:
conflict that hinders the organization's performance or threatens its interests
Q: Substantive Conflict
Answer:
involves disagreements over goals, resources, rewards, policies, procedures, and job assignments
Q: Emotional conflict
Answer:
results from feelings of anger, distrust, dislike, fear, and resentment as well as from personality
clashes
Q: Reducing Differences
Answer:
conforming to others differing opinions and "different" personal (and possibly conflicting)
aspects of themselves
Q: Tolerating Differences
Answer:
If a sign of tolerance is a feeling of "I can live with X (behavior, religion, race, culture, etc.),"
Q: Relational Conflict
Answer:
conflict that becomes personal because group members do not like, value, or respect one another
Q: Ladder of Inference
Answer:
A process by which an individual uses assumptions or biases formed from past experiences to
make a judgment on the intentions of another individual.
Q: Superordinate Identity
Answer:
Group identity that transcends the personal, gender, ethnic, and religious identities of group
members.
Q: Upward Referral
Answer:
Problems are moved from the level of conflicting individual or teams and referred up the
hierarchy for more senior managers to address.
Q: Status Conflict
Answer:
disputes over status in a group's social hierarchy, conflict due to different power levels or power
bases
Q: Process Conflict
Answer:
disagreement about the procedures or methods for accomplishing the task
Q: Task Conflict
Answer:
conflict over content and goals of the work
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