FREE AND STUDY GAMES ABOUT APTIVE PEST CONTROL

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FREE AND STUDY GAMES ABOUT APTIVE PEST CONTROL

EXAM QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -123 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation

Question 1: Sales Pitch Service part 1

Answer:

The first thing I need to do is sweep out the eaves, you know how you get cobwebs & wasps up there?Well I need to knock those down to make sure there is nothing getting into your attic and dropping inside the home

Question 2: How to respond to "Can you spray my fruit trees?"

Answer:

"Legally, we cannot hose down your fruit trees because this would cause our product to drift all over the place, and that wouldn't be environmentally responsible. Instead, we will treat around the base of each tree to help prevent pests from trafficking up and down the trunk."

Question 3: Sales Pitch Intro Part 2

Answer:

The BIGGEST issues have been ants & spiders and a LOT of wasps.

Question 4: I'm not interested

Answer:

." Assume the customer is not interested because they aren't seeing pests inside by responding with, "Sure, most people aren't seeing a whole lot on the inside right now. It's primarily been on the outside with the spiders and the ants. Let me just show you what I'm doing for everyone else tomorrow.Normally, a home your size costs..." Question 5: When some one says they need time to think about it or asks for a card what they are really saying is you haven't built enough value for them to buy it. What are ways to transition from their doubt and explain features and benefits to get them interested.

Answer:

• You know, that's the best thing about my service

• Actually, that's why we do things differently

• Some people I talk to ask the that same question, but that's how I really stand out from my

competitors Question 6: How to respond to "I like my spiders they're beneficial because they eat the other pests?"

Answer:

"You know, you're right. The great thing about Aptive is we can take care of ALL the pests at once, and then you don't have to worry about unsightly spider web residue in the corners of your ceilings and garage, and along the eaves."

Question 7: Switchover Script Introduction (1)

Answer:

Hi, my name is Josh with Aptive pest control. I'm out servicing 10 of your neighbors tomorrow (John, and Mika) its mainly been the spiders and the ants. If you can be here tomorrow im doing it for half price

Question 8: How to explain easypay

Answer:

"EasyPay takes care of all future services with a card or checking account on file. Over 90% of our customers do it this way because it saves them time and money not wasting stamps and envelopes."

Question 9: What Rodents are treated by Aptive service?

Answer:

Rats, mice

Question 10: How to respond to "What if I see bugs after you spray?"

Answer:

"It's common to see an increase in pest activity within the first 10 days after your initial treatment. The product is flushing out pests as they try to escape. However, if you're still seeing a significant number of pests after about a week, make sure to call us so we can return to flush out any survivors."

Question 11: What to do if a customer has a situational Roadblock

Answer:

These can't be resolved move on

Question 12: Switchover Script teh switchover part 1 (4)

Answer:

You know the reason I ask is because I've had a lot of neighbors switch over from other companies.One of the things they've loved about my service is that every time I come out, I take down all the spiders webs and wasps nests. you know it looks nice not to have them up there, but I really need to do this to keep the spiders and wasps from getting in the attic and dropping down inside the home

Question 13: How to respond to "Why are you so expensive"

Answer:

• We're not the cheapest but we are BY FAR the best value around. Most companies don't guaranty

pests such as wasps and spiders and the crazy thing is that these are 2 of the most common reasons why people get pest control in the first place.

• You get what you pay for we do so much more than most competitors we treat the eaves and the

yard

Question 14: What are some ways to "Firm up a customers commitment?"

Answer:

"When my service professional comes out tomorrow, can you make sure to show him exactly where you've been seeing those spiders in the garage? This will make the service pro's job easier and help them target those trouble spots." "Will you show my service professional tomorrow where you have seen those rat droppings?"

Question 15: How to respond to "Are your pesticides safe? Will this hurt my children?"

Answer:

You know, that's the best thing about my company. We differentiate ourselves by utilizing family-friendly products. In fact, these same products are used to service restaurants and daycare centers." (Remember it is ILLEGAL to say that the products are safe) Question 16: What statement close is good to use when they are deciding between me and their current service provider?

Answer:

The difference between us and the competition is that we'll spend the extra time on your home.

Question 17: Give an example of acknowledging a concern

Answer:

I totally understand...is there anything else that would keep you from signing up with the rest of your neighbors

Question 18: What arachnids are treated by Aptive service

Answer:

Spiders, Ticks, Scorpions

Question 19: Sales pitch Price Part 1

Answer:

Typically for a home your size its $249 on my initial service and then I come out quarterly for $135 so its cheap

Question 20: How to respond to "Im not seeing any bugs"

Answer:

• Sure and we expect that. It's actually a lot easier to keep them out than to get them out. Most of your

neighbors are just seeing the ants and spiders on the outside. What we're doing is protecting your investment. Something your neighbor john liked...

• Great that will make my job easier (then explain the protective barrier in detail)

Question 21: How to properly explain the discount close to a customer

Answer:

This additional discount is only available because my guy will already be in the neighborhood, and the savings it provides my company to service multiple homes on the same street is being passed on to you.