FREE AND STUDY GAMES ABOUT CHAPTER 4

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FREE AND STUDY GAMES ABOUT CHAPTER 4

COMMUNICAT EXAM QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -20 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation

Question 1: What is the final step in the 10 step consultation process?

Answer:

reiterate everything you and the client have agreed on.Question 2: The client consultation typically does not ask for which type of information?

Answer:

financial

Question 3: The recommended way to calm down a difficult client is to...

Answer:

ask what you can do to make the service more to her liking Question 4: One of the golden rules of human relations is that ____ is the best relationship builder.

Answer:

listening

Question 5: What are the golden rules of human relations

Answer:

a smile is worth a million times more times more than a smear, show people you care by listening and understanding their viewpoint, be a team player and partner to your clients

Question 6: When preparing the record card after the service you should

Answer:

add the date to your notes Question 7: The best way to understand others is to begin with a firm understanding of ....

Answer:

yourself Question 8: Which is a recommended method of handling the ups and downs of human relations

Answer:

Believing in yourself Question 9: In preparation for client consultations, it is recommended that you collect

Answer:

beauty magazines, clippings, showing close ups of hand anf foot models.

Question 10: When should a consultation be performed?

Answer:

with every service and salon visit

Question 11: When you approach a new client you should first smile and....

Answer:

Introduce yourself

Question 12: People communicate through....

Answer:

words, facial expressions, and body language.

Question 13: What is the third step in the 10 step consultation process?

Answer:

ask what the client likes or dislikes about her nails.

Question 14: When should the client consultation take place?

Answer:

before the service

Question 15: When we feel secure we....

Answer:

act in a cooperative manner Question 16: Generally, if clients are more than____ minutes late, they should be asked to reschedule

Answer:

15 minutes

Question 17: In order to have a thriving clientele, you must...

Answer:

have good techincal skills, have an artistic talent, master of communication Question 18: What does a consultation form in cosmetology school often contain that typical salon form does not?

Answer:

release statement Question 19: Clients should be instructed to arrive at the salon _____- early to fill out the client consultation form

Answer:

15 min Question 20: A client who prefers a ____ look is likely to be interested in more elaborate services such as nail art.

Answer:

dramatic