FREE AND STUDY GAMES ABOUT FINAL REVIEW EXAM

PDF Download

FREE AND STUDY GAMES ABOUT FINAL REVIEW EXAM

QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -20 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation

Question 1: Communication is best defined a an

Answer:

interchange of information through thoughts, feelings, messages, or perception as by speech, gestures, behavior or writing.Question 2: A patient calls the pediatrician's office very upset because her child is vomiting and has a temperature of 103.3. F. The medical assistant should.

Answer:

Listen to patient, empathize. Try to et up appointment to be seen immediately or assist in getting in contact with ER or emergency personnel.Question 3: Checking for and repairing damaged documents is part of what step in the filing process?

Answer:

Conditioning

Question 4: Reasons patients may be reluctant to ask that instructions be repeated include

Answer:

MA gave signs of annoyance, was rude, hence making the patient feel uncomfortable Question 5: A filing system that organizes items chronologically for the action when the date arrives is called a(n)

Answer:

Tickler Filing

Question 6: Which of the following may create communication barriers

Answer:

Internal distractors such as pain or hunger. Physical disabilities. Cultural diversities, language.Question 7: Which of the following USPS mailing services should the medical office assistant select when mailing routine patient records to an insurance carrier?

Answer:

Registered Mail with adult signature (restricted delivery) Question 8: In most cultures in the United States, when a medical office assistant is speaking with a patient, making direct eye contact encourages

Answer:

Good communication, patient will be more comfortable expressing what they are feeling or how they are feeling.Question 9: Which of the following types of appointments scheduling would be the best method for an office with standard hours, multiple practioners, and accommodating work-in appointments.

Answer:

Double booking and Walk in Question 10: The post office returns a patient's bill to the clinic with the notation "address unknown". Which of the following steps are appropriate in handling this situation?

Answer:

Refer back to patients chart and try contacting using alternative phone number, if new address is provided prepare a new envelope with new postage.

Question 11: The purpose of records management includes which of the following?

Answer:

Organization. Verify necessity of procedures for insurance purposes.Question 12: Which of the following are the major filing systems used in the health care setting?

Answer:

Numeric, Geographic, Subject, Chronological. Alphabetical Question 13: Anything that interferes with the communication process is best described as

Answer:

Communication Barriers

Question 14: The objective of therapeutic communication includes

Answer:

Encouragement of the patient to express his true emotions and feelings, Makes them feel more comfortable and secure which allows them to ask any questions they might have.Question 15: The medical office assistant should stamp checks with the restrictive endorsement "for deposit only" to prevent

Answer:

Loss, theft, fraud Question 16: All of the following are considered facilitative communication techniques

Answer:

Visuals, using a keyboard, pointing to pictures Question 17: MOA is scheduling new patients for office with 3 physicians and two nurse practitioners. The office policy is for pt's to arrive 30-45 minutes prior to their appointments to complete pt history forms. Which of the following is the most efficient scheduli

Answer:

Clustering/Double-booking Question 18: Which of the following is the most appropriate action when there are delays in the physician's schedule?

Answer:

Give patients an estimate of delay and other options to deal with this delay.

Question 19: What types of statements reflect open-ended communication?

Answer:

How are you feeling today? What brought you in today?Question 20: If an upset patient expresses frustration concerning a long wait, the medical assistant should say

Answer:

I am truly sorry for the wait time. We are doing our best to accommodate every patient in a timely manner. Please excuse me while I go check the status of your visit. May I offer you some water while you wait?