FREE AND STUDY GAMES ABOUT MEAS 109 CH 3 EXAM

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FREE AND STUDY GAMES ABOUT MEAS 109 CH 3 EXAM

QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -38 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation Question 1: After listening to Hailey discussing a past due account with a patient, Lynda takes Hailey aside and suggests a more diplomatic way to have handled the situation.Hailey thanks Lynda for the suggestion and says she will remember it in future conversation

Answer:

Acceptance of criticism Question 2: Showing up for work on time every day is an example of what type of skill?

Answer:

SOFT SKILL

Question 3: When a patient with the flu describes how he/she has been unable to sleep, the empathic medical assistant responds with

Answer:

"I know how the flu can disrupt sleep."

Question 4: Which of the following is not an example of a hard skill?

Answer:

being honest Question 5: Which of the following actions is most likely to help a person reduce stress?

Answer:

identify sources of conflict and try to resolve them

Question 6: Two aspects of being organized are ____.

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time management and prioritizing Question 7: The need for ____ occurs when a provider's schedule changes to include evening and weekend hours in order to service more patients.

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flexibility Question 8: He notices that the two medical assistants in the reception area are swamped with work, so he offers to lend a hand. Zeke is exhibiting the professional behavior of ____.

Answer:

teamwork Question 9: An example of a behavior that reflects integrity in a medical assistant is ____.

Answer:

being honest Question 10: aleb does not know the answer, so he asks her to wait while he finds out the answer. She tells him not to bother, but he insists on finding the answer for her. Kaleb's behavior shows ____.

Answer:

a good work ethic Question 11: A personal qualification of being an effective and productive medical assistant is to ____.

Answer:

show respect to patients

Question 12: Which of the following is not one of the stages that lead to burnout?

Answer:

boredom phase Question 13: Which of the following is not a technique for maintaining professional boundaries with a patient?

Answer:

agree to meet with patients outside the workplace Question 14: Which of the following includes quickly evaluating circumstances, solving problems, and taking action?

Answer:

critical thinking Question 15: She then deals with the patients who have questions. Within 30 minutes, Kendra telephones the patient who called earlier. By returning the telephone call in a timely manner, Kendra is exhibiting which professional behavior?

Answer:

integrity

Question 16: The first step in the problem-solving process is to ____.

Answer:

identify the problem and clearly define it

Question 17: As a medical assisting professional, your attitude ____.

Answer:

allows you to learn from criticism Question 18: What is the term for the ability to identify with and understand another person's feelings?

Answer:

empathy

Question 19: Which of the following involves careful listening, observing, speaking, and writing?

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communication skills Question 20: Which of the following personal qualifications is necessary for the overall efficiency of the medical facility?

Answer:

willingness to work as a team member Question 21: Tracy could not immediately find the patient's record, so she followed the problem-solving steps and implemented what she considered to be the best solution: tell the patient that she would look into it and call the patient back. The patient becomes even

Answer:

repeat the steps of the problem-solving process to find another solution Question 22: Which of the following occurrences is not likely to be a cause of stress?

Answer:

making a good grade on a test Question 23: Soft skills are difficult to observe and evaluate because they reflect a person's ____.

Answer:

attitudes Question 24: When a patient has a stroke in the provider's reception area, it is essential for the medical assistant to first ____.

Answer:

remain calm

Question 25: Your work ethic is the result of your ____.

Answer:

professional behaviors