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FREE AND STUDY GAMES ABOUT SIX SIGMA BLACK BELT
EXAM QUESTIONS
Qs and Ans Expert- Explanation
This Exam contains:
-Guarantee passing score -63 Questions and Answers -format set of multiple-choice -Expert- Explanation
Question 1: What are the 3 types of Process Maps?
Answer:
High Level, Detailed , Functional
Question 2: What is another name for an Affinity Diagram?
Answer:
CTQ Tree
Question 3: Costs related to Obligation
Answer:
costs addressing the MUDA that reaches the customer Repair Costs Warranty Costs Replacement Costs Returns and Service Overhead
Question 4: Breakdown the Prioritize Design Requirements of House of Quality (4 steps). These are usaually score in a scale of _ to _
Answer:
Overall importance ratinds, technical difficulty assessment, technical specifications competitive evaluation, target goals. Scale of 1 to 5.
Question 5: What's another name for Performance Attribute
Answer:
one-dimensional attribute
Question 6: QFD
Answer:
Quality Function Deployment Question 7: What is always important to understand in order to design a process map?
Answer:
Voice of the Customer VOC
Question 8: What does muda mean in japanese
Answer:
uselessness, idleness, waste
Question 9: CTQ
Answer:
Critical to Quality
Question 10: What are cons to Indirect gathering of VOC
Answer:
less effective, requires heavy interpretation, difficult to confirm.Question 11: What are the max number of steps a High Level Process Map should contain?
Answer:
- to 6
Question 12: Define CTQ
Answer:
they are the quantifiable, measureable and meaningful translations of VOC
Question 13: What is a method to help understand and identify COPQ?
Answer:
the seven deadly MUDA Question 14: After VOC and CTQ are determined, you should validate them with the customer.T/F
Answer:
True
Question 15: COPQ
Answer:
Cost of Poor Quality
Question 16: Define COPQ
Answer:
costs that would disappear if systems, processes, and products were perfect
Question 17: What is the Pareto Principle
Answer:
80/20 Rule - (80) majority of effect & defects come from a (20) few of the causes.
Question 18: Who discovered the Pareto Principle
Answer:
Vilfredo Pareto, an Italian economist - land survey Question 19: What helps you determine the beginning, end and all the steps and decisions in between.
Answer:
Process Maps
Question 20: How do Process Maps help? 3
Answer:
Help define project scopes, Identify value-added and non-value added steps, Identify problems in a process, etc.
Question 21: 7 steps necessary for House of Quality
Answer:
Determine Customer Requirements, develop Technical specs, develop relationship matrix (whats / hows), prioritize customer requirements, competitive assessments, develop correlation matrix (hows + or -) , prioritize design requirements Question 22: What are the two methods of collecting VOC? Give 4 examples of each one.
Answer:
Indirect - warranty claims, service calls, sales reports, complaints Direct- interviews, customer surveys, market research, hosting focus groups
Question 23: Who created MUDA? At what company?
Answer:
Taiichi Ohno, Toyota
Question 24: What are the five steps to creating a Process Map?
Answer:
- Identify and define the beginning and ending points of the process 2, Determine and sort the process
- Map the tool using the correct symbols.
- Identify and record the inputs/oupts
- Evaluate the Process Map (# for Clarity)
steps
Question 25: What are steps to build a Affinity Diagram
Answer:
clearly define the question or focus of the exercise "2. Record all participant responses on note cards
- Lay out all cards on a wall.
- look for and identify common themes.
- group common themes together 6 Reevaluate and make adjustments
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