FREE AND STUDY GAMES ABOUT SIX SIGMA BLACK BELT

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FREE AND STUDY GAMES ABOUT SIX SIGMA BLACK BELT

EXAM QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -63 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation

Question 1: What are the 3 types of Process Maps?

Answer:

High Level, Detailed , Functional

Question 2: What is another name for an Affinity Diagram?

Answer:

CTQ Tree

Question 3: Costs related to Obligation

Answer:

costs addressing the MUDA that reaches the customer Repair Costs Warranty Costs Replacement Costs Returns and Service Overhead

Question 4: Breakdown the Prioritize Design Requirements of House of Quality (4 steps). These are usaually score in a scale of _ to _

Answer:

Overall importance ratinds, technical difficulty assessment, technical specifications competitive evaluation, target goals. Scale of 1 to 5.

Question 5: What's another name for Performance Attribute

Answer:

one-dimensional attribute

Question 6: QFD

Answer:

Quality Function Deployment Question 7: What is always important to understand in order to design a process map?

Answer:

Voice of the Customer VOC

Question 8: What does muda mean in japanese

Answer:

uselessness, idleness, waste

Question 9: CTQ

Answer:

Critical to Quality

Question 10: What are cons to Indirect gathering of VOC

Answer:

less effective, requires heavy interpretation, difficult to confirm.Question 11: What are the max number of steps a High Level Process Map should contain?

Answer:

• to 6

Question 12: Define CTQ

Answer:

they are the quantifiable, measureable and meaningful translations of VOC

Question 13: What is a method to help understand and identify COPQ?

Answer:

the seven deadly MUDA Question 14: After VOC and CTQ are determined, you should validate them with the customer.T/F

Answer:

True

Question 15: COPQ

Answer:

Cost of Poor Quality

Question 16: Define COPQ

Answer:

costs that would disappear if systems, processes, and products were perfect

Question 17: What is the Pareto Principle

Answer:

80/20 Rule - (80) majority of effect & defects come from a (20) few of the causes.

Question 18: Who discovered the Pareto Principle

Answer:

Vilfredo Pareto, an Italian economist - land survey Question 19: What helps you determine the beginning, end and all the steps and decisions in between.

Answer:

Process Maps

Question 20: How do Process Maps help? 3

Answer:

Help define project scopes, Identify value-added and non-value added steps, Identify problems in a process, etc.

Question 21: 7 steps necessary for House of Quality

Answer:

Determine Customer Requirements, develop Technical specs, develop relationship matrix (whats / hows), prioritize customer requirements, competitive assessments, develop correlation matrix (hows + or -) , prioritize design requirements Question 22: What are the two methods of collecting VOC? Give 4 examples of each one.

Answer:

Indirect - warranty claims, service calls, sales reports, complaints Direct- interviews, customer surveys, market research, hosting focus groups

Question 23: Who created MUDA? At what company?

Answer:

Taiichi Ohno, Toyota

Question 24: What are the five steps to creating a Process Map?

Answer:

• Identify and define the beginning and ending points of the process 2, Determine and sort the process

steps

• Map the tool using the correct symbols.
• Identify and record the inputs/oupts
• Evaluate the Process Map (# for Clarity)

Question 25: What are steps to build a Affinity Diagram

Answer:

clearly define the question or focus of the exercise "2. Record all participant responses on note cards

• Lay out all cards on a wall.
• look for and identify common themes.
• group common themes together 6 Reevaluate and make adjustments