FREE AND STUDY GAMES ABOUT USPS EXAM 421 2024

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FREE AND STUDY GAMES ABOUT USPS EXAM 421 2024

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -6 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation Question 1: A violation of the security and sanctity of the mail is:

• Delivering the mail late
• Failing to deliver the mail
• Redirecting missent mail
• Returning undeliverable mail

Answer:

• Failing to deliver the mail

Question 2: Postal service employees operate under a mandate to protect and preserve mail placed in its

• Contracted postal units
• Custody
• Mailboxes
• Post office lobbies

Answer:

• Custody

Question 3: The approach a SSA can use to engage our customers and ensure their needs are

met is:

• A+gist
• Greeting customers
• Retail customer experience
• The first impression

Answer:

• A+Gist

Question 4: Why is maintaining the security and sanctity of the mail one of the core responsibilities of USPS

• Assists in keeping prices low
• Assist in providing quality products/services
• Decreases theft of mail
• Instills customer confidence

Answer:

• Instills customer confidence

Question 5: The first opportunity for a sales and services associate to start the customer

experience on a positive note is to:

• Deliver the first impression
• Offer stamps and other products
• Thank the customer
• Wear the appropriate uniform

Answer:

• Wear the appropriate uniform

Question 6: The type of communication that can enhance or contradict messages is:

• Formal communication
• Informal communication
• Nonverbal communication
• Verbal communication

Answer:

• Nonverbal communication