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FREE AND STUDY GAMES ABOUT USPS EXAM 421 2024
Qs and Ans Expert- Explanation
This Exam contains:
-Guarantee passing score -6 Questions and Answers -format set of multiple-choice -Expert- Explanation Question 1: A violation of the security and sanctity of the mail is:
- Delivering the mail late
- Failing to deliver the mail
- Redirecting missent mail
- Returning undeliverable mail
Answer:
- Failing to deliver the mail
- Contracted postal units
- Custody
- Mailboxes
- Post office lobbies
Question 2: Postal service employees operate under a mandate to protect and preserve mail placed in its
Answer:
- Custody
Question 3: The approach a SSA can use to engage our customers and ensure their needs are
met is:
- gist
- Greeting customers
- Retail customer experience
- The first impression
Answer:
- Gist
- Assists in keeping prices low
- Assist in providing quality products/services
- Decreases theft of mail
- Instills customer confidence
Question 4: Why is maintaining the security and sanctity of the mail one of the core responsibilities of USPS
Answer:
- Instills customer confidence
Question 5: The first opportunity for a sales and services associate to start the customer
experience on a positive note is to:
- Deliver the first impression
- Offer stamps and other products
- Thank the customer
- Wear the appropriate uniform
Answer:
- Wear the appropriate uniform
Question 6: The type of communication that can enhance or contradict messages is:
- Formal communication
- Informal communication
- Nonverbal communication
- Verbal communication
Answer:
- Nonverbal communication
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