FREE BUSINESS AND STUDY GAMES ABOUT 3.03 KEY

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FREE BUSINESS AND STUDY GAMES ABOUT 3.03 KEY

TERMS EXAM QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -12 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation Question 1: Customer loyalty:

Answer:

The customer's preference for a business; usually expressed in regular purchases from the business.Question 2: Word-of-mouth promotion:

Answer:

Promotion for a business provided by customers who tell others of their satisfaction with the business.Question 3: Customer service:

Answer:

Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction.Question 4: Touchpoints:

Answer:

All the opportunities that businesses have to connect with customers and reinforce their brand value.

Question 5: Customer-centric:

Answer:

Focused on customer needs and wants.Question 6: Customer relations:

Answer:

All the activities a business engages in to interact with its customers.Question 7: Corporate culture:

Answer:

The values and ideals that an organization encourages among its employees.Question 8: Productivity:

Answer:

The amount and the value of goods and services produced (outputs) from set amounts of resources (inputs).Question 9: Courtesy:

Answer:

Polite behavior; good manners.Question 10: Patronage:

Answer:

Loyalty to a particular business.Question 11: Proactive:

Answer:

Adapting to the environment in advance of the occurrence of events; taking advantage of opportunities rather than reacting to problems.Question 12: Internal customers:

Answer:

The people (i.e., employees) who work cooperatively together to achieve business goals.