FREE BUSINESS AND STUDY GAMES ABOUT PIVOT POINT

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FREE BUSINESS AND STUDY GAMES ABOUT PIVOT POINT

CH 6 EXAM QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -30 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation Question 1: To become an asset to any salon staff the stylist should do all of the following

EXCEPT:

• listen to clients
• offer sound advice
• make negative comments
• communicate professionally

Answer:

• make negative comments

Question 2: Which of the following interview questions is illegal for an employer to ask?

• When were you born?
• What is your strongest technical area?
• How would you describe your people skills?
• How would someone describe your personal characteristics?

Answer:

• When were you born?

Question 3: Compliance with all local, state/province and federal rules, regulations and laws is

the responsibility of the:

• stylists
• salon owner
• local authorities
• former building owner

Answer:

• salon owner

Question 4: The ideal salon arrangement has an efficient traffic pattern providing:

• 80 sq. ft. per stylist
• a remote reception area
• the most steps for the client and stylist to travel
• the least steps for the client and stylist to travel

Answer:

• the least steps for the client and stylist to travel

Question 5: All payments received from clients for services performed and home care products

purchased is known as:

• taxes
• income
• expenses
• compensation

Answer:

• income

Question 6: Which type of insurance protects the salon owner from financial loss due to an employee's negligence?

• premise
• malpractice
• Social Security
• product liability

Answer:

• malpractice

Question 7: The type of business ownership in which two or more persons share all costs of

opening, operating and maintaining the business is a:

• franchise
• partnership
• corporation
• sole proprietorship

Answer:

• partnership

Question 8: All of the following items should be important requirements in the process of salon

planning EXCEPT:

• location
• market need
• cost of necessary improvements
• the distance from the Social Security office

Answer:

• the distance from the Social Security office

Question 9: A stylist earning additinal payment over and above the normal paycheck would be receiving what type of compensation?

• salary
• pension
• insurance
• salary plus commission

Answer:

• salary plus commission

Question 10: Which of the following terms refers to all money owed?

• assets
• liabilities
• net worth
• financial status

Answer:

• liabilities

Question 11: One of the most effective techniques in building a clientele:

• run behind to show salon is busy
• give out business cards to potential clients
• point out weaknesses of other stylists to clients
• promote services that aren't available in the salon

Answer:

• give out business cards to potential clients

Question 12: Which of these descriptions is NOT a guideline to be used when creating a resume?

• list awards and special recognition
• show prior employment information
• provide at least eight pages of information
• write the resume in a brief and concise manner

Answer:

• provide at least eight pages of information

Question 13: An important aspect to remember when managing money is to:

• create a budget
• ignore ecomonic conditions
• complete a performance review
• buy equipment by getting loans

Answer:

• create a budget

Question 14: The term given for selling products for client home care is:

• retailing
• networking
• scheduling
• warehousing

Answer:

• retailing

Question 15: The stylist's name, scheduled service, client's name, date and client's phone

number should all be included in the:

• I-9 form
• appointment book
• state income tax form
• federal income tax form

Answer:

• appointment book

Question 16: What percentage of the total salon expenses generally represents compensation for the salon owner and employees?

• 10%
• 25%
• 50%
• 75%