FREE INSURANCE AND STUDY GAMES ABOUT CSR NOTES

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FREE INSURANCE AND STUDY GAMES ABOUT CSR NOTES

CHAPT 1/2 EXAM QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -79 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation

Question 1: P.R.U.

Answer:

PAYMENT RECOVERY UNIT- WHEN SOMEONE ELSE NEEDS TO PAY EITHER FROM ANOTHER

INS CO. OR PERSON.

Question 2: A RISK THAT PRESENTS ONLY THE CHANCE OF A LOSS NO CHANCE FOR GAIN

Answer:

PURE RISK

Question 3: FISH PHILOSOPHIES

Answer:

1. CHOOSE YOUR ATTITUDE2. BE THERE3. MAKE THE CUSTOMERS DAY4. PLAY

Question 4: THIS IS GEICO'S # 4 OPERATING PRINCIPLE WHICH FOCUSES ON THE

IMPORTANCE OF BEING HONEST AND ETHICAL

Answer:

INTEGRITY

Question 5: INSURANCE

Answer:

THE CONTRACTUAL TRANSFER OF THE RISK OF FINANCIAL BURDEN SUFFERED AFTER A

LOSS FRM AN PERSON TO AN INS CO IN EXCHANGE FOR PREMIUMS PAID. SPECIFIED

LOSSES IN RTN FOR PD PREMIUMS IN THE EVEN OF A COVERED LOSS THE INS CO IS

CONTRACTUALLY BOUND TO INDEMNIFY

Question 6: TO AFFECT A PROMPT, COURTEOUS & EQUITIABLE DISPOSITION OF CLAIMS

THROUGH DIRECT CUSTOMER CONTACT

Answer:

CLAIMS MISSION STATEMENT

Question 7: 5 FORBIDDEN PHRASES

Answer:

1. I DONT KNOW2. WE CAN'T DO THAT

3. WHAT YOU'LL HAVE TO DO

• JUST A SECOND5. USING "NO" AT THE BEGINNING OF A SENTANCE

Question 8: CASUALTY (LIABILITY INS)

Answer:

PROTECTS TEH INSURED FOR DAMAGES SUSTAINED BY OTHER PARTIES FOR WHICH THE

INSURED IS LEAGALLY LIABLE. THE INS CO STANDS IN PLACE OF THE INSURED FOR CLAIMS

MAID AGAINST THE INSURED- AS A RESULT OF THERE CONTRIBUTION OF NEGLIGENCE TO A

COVERED LOSS

Question 9: THIS IS ONE REASON PEOPLE BUY INS & IT ALSO PROVIDES PROTECTION FOR

THE INSUREDS ASSETS THAT MAY BE EXPOSED DEPENDING ON THE SEVERITY OF EACH

CLAIM

Answer:

FINANCIAL PROTECTION. PEACE OF MIND AND LAW

Question 10: HEALTH & DISABILITY

Answer:

DESIGNED TO OFFSET THE BURDEN ASSOC W/ MEDICAL BILLS & LOSS OF INCOME ASSOC

W/INJ OR SICKNESS SUFFERED BY THE INSURED

Question 11: PURE RISK

Answer:

ONLY A CHANCE OFF LOSS NO CHANCE FOR GAIN (THE FIANCIAL LOSS SUFFERED AFTER A

HOUSE FIRE)

Question 12: PEOPLE CHOOSE DO DO BUSINESS WITH A CERTAIN INS CO BECAUSE...

Answer:

1. PRICE2. SERVICE

Question 13: NON STANDARD RISK

Answer:

DRIVERS THAT PRESENT A GREATER RISK OF EXPOSURE

Question 14: WE ARE NOT AT LIBERTY BEING INS CLAIMS ADJUSTERS TO ADVISE A

CUSTOMER ON THIS TOPIC

Answer:

RECOMMEND AN ATTORNEY

Question 15: THE FACE OF OUR COMPANY. THESE ASSOCIATES ARE CHARGED WITH

INSPECTING VEHICLES & DETERMINING THE AMT OWED TO OUR CUSTOMERS

Answer:

AD ADJUSTER (AUTO DAMAGE)

Question 16: DEFINE SERVICE LEVEL

Answer:

PERCENTAGE OF CALLS ANSWERED WITHIN 20 SECONDS

Question 17: WORKING PAUSE

Answer:

CSR PAUSES TO RESEARCH INFO WHILE CUST IS ON THE LINE W/O PUTTING THEM ON A

CLOSED HOLD (NO MORE THAN 30 SECONDS) LETTING THE CLIENT KNOW YOU ARE STILL ON

THE LINE WITH THEM.

Question 18: ACTIVE LISTENING

Answer:

STRUCTURED FORM OF LISTENING & RESPONDING THAT FOCUSES FULL ATTENTION ON THE

SPEAKER

Question 19: GEICO PROMISE

Answer:

HAVE RESPECT FOR CUSTOMER, BE COURTEOUS, PROMPT, EQUITABLE CLAIM HANDLING,

PROVIDE INS ADVISE

Question 20: LIFE INS

Answer:

PROTECTS THE INSURED & THERE FAMILY FROM THE FINANCIAL BURDEN ASSOC W/ THE

DEATH OF THE INSURED

Question 21: A CONTRACT HOLDING ONE PARTY TO RESTORE ANOTHER PARTY AFTER A

COVERED LOSS IN RETURN FOR PAID PREMIUMS

Answer:

INSURANCE

Question 22: THE SHORT DEFINITION IS TO 'MAKE WHOLE'

Answer:

INDEMNIFY

Question 23: INSURING COMPANY WHERE THE MAJORITY OF THE PUBLIC WILL FALL; NOT A

PERFECT DRIVING RECORD BUT ALSO NOT VERY ACTIVE (STANDARD RISKS)

Answer:

GEICO INDEMNITY (GI)

Question 24: THREE COMPONETS TO A CLAIM

Answer:

1. COVERAGE2. LIABILITY3. DAMAGE