GCD - GENESYS CLOUD CX CERTIFIED DEVELOPER - CONSOLIDATED QUESTIONS WITH CORRECT ANSWERS

GCD - GENESYS CLOUD CX CERTIFIED DEVELOPER - CONSOLIDATED QUESTIONS WITH CORRECT ANSWERS
Question: Which three components make up the Genesys
Cloud Platform?
A. Collaborate, Communicate, and Contact Center
B. Collaborate, Communicate, and Customer Support
C. Collaborate, Communicate, and Call Center
Correct Answer: A. Collaborate, Communicate, and Contact
Center
Question: There is only one level of licensing for Genesys
Cloud Contact Center.
Correct Answer: False
Question: Select the key features of Genesys Cloud Contact
Center (choose four).
A. Outbound Calls
B. Scripts
C. ACD
D. Agent Interface
E. Contact Center Management
F. AWS
Correct Answer: B. Scripts
C. ACD
D. Agent Interface
E. Contact Center Management
Question: What are the routing types used by Genesys
Cloud?
A. Outbound Contact and Inbound Contact
B. AWS Routing and IVR Routing
C. IVR Routing and ACD Routing
D. WFM Routing and IVR Routing
Correct Answer: C. IVR Routing and ACD Routing

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