HC1041 INFORMATION TECHNOLOGY FOR BUSINESS 2026/2027 (8pages)

Student Number: (enter on the line below) Student Name: (enter on the line below) HC1041 INFORMATION TECHNOLOGY FOR BUSINESS FINAL ASSESSMENT TRIMESTER 1, 2026 Assessment Weight: 50 total marks Instructions:  All questions must be answered by using the answer boxes provided in this paper.  Completed answers must be submitted to Blackboard by the published due date and time. Please ensure you follow the submission instructions at the end of this paper. Purpose: This assessment consists of six (6) questions and is designed to assess your level of knowledge of the key topics covered in this unit. HC1041 Final Assessment T1 2026 This study source was downloaded by 100000858468549 from CourseHero.com on 02-20-2026 06:31:58 GMT -06:00 https://www.coursehero.com/file/157865732/HC1041-Final-Assessment-T1-20261docx/ Question 1 (7 marks) Your new company XYZ Marketing Limited needs a high-speed internet provider. For this purpose, you are required to prepare a report for the Chief Information Officer (CIO) of your company. In particular, your report should include (1) a comparison of the services provided by the internet providers and (2) a recommendation to pick one company out of companies A and B. Here are the details of the services. The two companies have provided you with different terms of service. Your organisation downloads at least 100 GB per month and uploads no more than 50 GB per month. Company A: Download charges: $50 per 10 GB. Upload Charges: Free of charge. Admin Fee: $20 per month. Equipment Charges: $300. Industry Rating for customer service and performance: 2 Starts. Company B: Download charges: $60 per 10 GB. Upload Charges: $5 per 10 GB. Admin Fee: $100 one-time fee. Equipment Charges: $300. Industry Rating for customer service and performance: 5 Starts. [7 Marks. Word Limit: Up to 200 words] Note: You may construct a table to help illustrate your comparison. However, you must justify your answer. ANSWER: ** Answer box will enlarge as you type HC1041 Final Assessment T1 2026 This study source was downloaded by 100000858468549 from CourseHero.com on 02-20-2026 06:31:58 GMT -06:00 https://www.coursehero.com/file/157865732/HC1041-Final-Assessment-T1-20261docx/ Question 2 (11 marks) The HC1041Q2 Limited Company is considering implementing a new information system to automate sales processing, cash receipts, accounts payable, and cash disbursement procedures. The company's Chief Executive Officer (CEO) sent an announcement letter to the HC1041Q2 community. In the letter, the CEO said: "I have contracted with XYZ Consulting Group to do the needs analysis, system selection, and design work. The programming and implementation will be performed in-house using existing IT department staff. The development process will be unobtrusive to user departments because XYZ knows what needs to be done. They will work independently in the background and not disrupt departmental and internal audit workflow with time-consuming interviews, surveys, and questionnaires. This promises to be an efficient process that will produce a system that all users will appreciate. Required: As a director of the internal audit department, write a response to the CEO's letter. [11 Marks. Word Limit: Up to 250 words] ANSWER: Question 3 (11 marks) Read the following case and answer the question at the end of the case. We have discussed this case in detail interactive tutorials. Sometimes, the best is the worst enemy of the good. In software, too much sophistication may alienate customers instead of improving service. Managers at one successful business learned this the hard way. Citizens National Bank of Texas has a long history. It was established in Waxahachie, Texas, in 1868 and is still privately held. The bank has 16 offices. It does not try to compete with big banks but rather caters to small communities of 500–25,000 and emphasises friendly customer service. The extra care has paid off: the bank enjoys two to two and a half cross-sales per customer, a ratio considered high in banking. On average, each customer has