HDI SUPPORT CENTER ANALYST QUESTIONS AND ANSWERS | LATEST VERSION | ALREADY PASSED

HDI SUPPORT CENTER ANALYST QUESTIONS AND ANSWERS | LATEST VERSION | ALREADY PASSED

Question 1: Identify the characteristics of an effective
leader
CORRECT ANSWER: Leads by example, Encourages
participation, initiative and creative thinking, Ethical
behavior, Demonstrates a positive attitude, Motivates
others, Practices active listening
Question 2: Identify ways to exhibit personal
accountability
CORRECT ANSWER: Adhere to organization
policies/procedures, Represent the organization positively
outside work, Adhere to a work schedule, Meet personal
commitments, Admit to errors, Know your
responsibilities and fulfill them, Take ownership of
incidents/service requests
Question 3: Identify techniques to manage work life

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