HFMA CSPPM LATEST EXAM READINESS GUIDE QUESTIONS & ANSWERS

HFMA CSPPM LATEST EXAM READINESS GUIDE QUESTIONS & ANSWERS

1. When establishing a registration process, which factor is
most crucial to ensure accurate billing?
 - A) Patient satisfaction surveys
 - B) Verification of insurance information
 - C) Facility cleanliness
 - D) Doctor availability

 Answer: B) Verification of insurance information
 Rationale: Correct insurance verification is crucial for
avoiding billing errors and ensuring proper payment from
insurers.
2. In a patient encounter, what is a key aspect of effective
communication that can enhance customer relations?
 - A) Using technical medical jargon
 - B) Listening actively to the patient
 - C) Limiting the duration of consultation
 - D) Discussing patient's personal life

 Answer: B) Listening actively to the patient
 Rationale: Active listening helps build trust and ensures
that patients feel heard, improving the overall experience.
### Physician Coding and Payment Systems
3. What is the primary purpose of using ICD-10 codes in
healthcare claims processing?
 - A) To improve patient care outcomes
 - B) To provide detailed data for medical research
 - C) To standardize diagnoses for billing purposes
 - D) To simplify clinical documentation

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