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Total Quality Management (TQM) "A management philosophy that includes all activities in which the needs of the customer and the organization are in the most efficient manner by using employee potentials and continuous improvement."
Satisfy the customer by using employee potential and continuous improvement
Quality Definition (Manufacturing) Q = P/E
p: performance
E: expectation
Measure of excellence or state of being free from defects, deficiencies, and significant variations.
Quality Indicators: Examples (Manufacturing) "Manufacturing: Diameter of balls in ball-bearings have upper/lower specification limits
*quality indicator: proportion of lots that do not conform
*Food engineering": Big Mac's discarded after 10 minutes;
*quality indicator: proportion of hamburgers discarded
*Manufacturing Example:
proportion of non-conforming items"
History of Quality Innovations (Manufacturing) -Industrial Revolution(Machines) -Agriculture (Seeds in rows, materials aka fertilizer, pesticide etc.) Railroads Armories (interchangeable Parts) -1914 Ford (Assembly Line)
-1930s Toyota
(Lean Production)
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