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1. A nurse manager is responsible for overseeing the
quality improvement process in a hospital unit. She wants
to use a tool that can help her identify the root causes of a
problem and generate possible solutions. Which of the
following tools is most appropriate for this purpose?
a) Pareto chart
b) Run chart
c) Fishbone diagram*
d) Gantt chart
Rationale: A fishbone diagram, also known as a cause-andeffect diagram, is a tool that can help identify the factors
that contribute to a problem and organize them into
categories. It can also help generate possible solutions by
brainstorming ideas for each category. A Pareto chart is a
tool that can help prioritize problems or causes by showing
their frequency or impact. A run chart is a tool that can
help monitor trends or changes in a process over time. A
Gantt chart is a tool that can help plan and track the
progress of a project.
2. A nurse leader is involved in developing a strategic plan
for a health care organization. She wants to ensure that the
plan is aligned with the organization's vision, mission,
values, and goals. Which of the following steps should she
take first?
a) Conduct a SWOT analysis
b) Define the objectives and strategies
c) Communicate the plan to stakeholders
d) Perform an environmental scan*
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