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1. What is the first step in conducting a damage inspection of a waterdamaged commercial structure?
 A. Documenting the extent of visible damage
 B. Evaluating the source of water intrusion
 C. Notifying insurance companies
 D. Turning off the electricity to the building
 Answer: B. Evaluating the source of water intrusion is crucial to prevent
further damage and to determine the appropriate course of action for
drying and restoration.
2. Which of the following is a key component of workflow management
in the context of water damage restoration?
 A. Prioritizing tasks based on urgency
 B. Assigning tasks based on employee preferences
 C. Limiting communication with stakeholders
 D. Avoiding documentation to save time
 Answer: A. Prioritizing tasks based on urgency ensures that the most
critical aspects of restoration are addressed promptly to mitigate damage.
3. In process administration, what is the importance of establishing a
drying plan for water-damaged structures?
 A. To ensure consistent humidity levels
 B. To provide a timeline for insurance purposes
 C. To allocate resources effectively
 D. All of the above
 Answer: D. Establishing a drying plan is important for maintaining
appropriate humidity levels, providing a timeline for stakeholders, and
allocating resources effectively for efficient restoration.
4. What technical method is recommended for drying hardwood flooring
in an institutional setting after water damage?
 A. High-heat blowers
 B. Desiccant dehumidification
 C. Natural ventilation
 D. Steam heating
 Answer: B. Desiccant dehumidification is effective for drying hardwood
floors as it can lower humidity levels without causing additional damage
to sensitive materials.
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