INTRO TO BUSINESS CHAPTER 8: STRUCTURING

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INTRO TO BUSINESS CHAPTER 8: STRUCTURING

ORGANIZATIONS FOR TODAY'S CHALLENGES EXAM

QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -38 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation

Question 1: centralized authority

Answer:

occurs when decision making is concentrated at the top level of management

Question 2: decentralized authority

Answer:

occurs when decision making is delegated to lower-level managers and employees more familiar with local conditions than headquarters management could be

Question 3: departmentalization

Answer:

the process of setting up individual departments to do specialized tasks

Question 4: job specialization

Answer:

dividing tasks into smaller jobs

Question 5: grapevine

Answer:

the informal organization's nerve center; the system through which unofficial information flows between and among managers and employees

Question 6: core competencies

Answer:

those functions a firm can do as well as or better than any other organization in the world

Question 7: benchmarking

Answer:

-compares an organization's practices, processes, and products against the world's best -tells companies what they should outsource

Question 8: division of labor

Answer:

divide up the tasks among the partners of your business

Question 9: Fayol's Principles of Organization

Answer:

• Unity of command

• Hierarchy of authority

• Division of labor

• Subordination of individual interests to the general interest

• Authority
• Degree of Centralization
• Clear communication channels
• Order
• Equity

10. Esprit de corps: a spirit of pride and loyalty

Question 10: digital natives

Answer:

younger people are called this because they grew up with the Internet and cell phones

Question 11: flat organizational structures

Answer:

trend right now, has fewer layers of management and a broad span of control -can respond readily to customers demands because lower-level employees have authority and responsibility for making decisions and managers can be spared some day-to-day tasks

Question 12: four ways to structure an organization

Answer:

• line organizations

• line-and-staff organizations

• matrix-style organizations

• cross-functional self-managed teams

Question 13: line organization

Answer:

has direct two-way lines of responsibility, authority, and communication running from the top to the bottom of the organization, with everyone reporting to only one supervisor -many small businesses -no specialists

Question 14: real time

Answer:

the present moment or the actual time in which an event takes place

Question 15: restructuring

Answer:

redesigning an organization so it can more effectively and efficiently serve its customers

Question 16: tall organizational structures

Answer:

organizations growing bigger, adding layer after layer of management to create these? span of control was small

Question 17: formal organization

Answer:

details lines of responsibility, authority and position

Question 18: disadvantages to departmentalization

Answer:

-departments may not communicate well -employees may identify with their department's goals rather than the organization's -the company's response to external changes may be slow -people may not be trained to take different managerial responsibilities -department members may engage in groupthink and may need input from outside to become more creative

Question 19: inverted organization

Answer:

-has contact people at the top and the chief executive officer at the bottom -management layers are few and the manager's job is to assist and support frontline people, not boss them around

Question 20: virtual corporation

Answer:

a temporary network made of replaceable firms that join and leave as needed

Question 21: cross-functional self-managed teams

Answer:

groups of employees from different departments who work together on a long-term basis -work best when the voice of the customer is brought in as well as suppliers and distributors

Question 22: informal organization

Answer:

the system that develops spontaneously as employees meet and form cliques, relationships and lines of authority separate from the formal organization