MGMT 3260 Exam 1

MGMT 3260 Exam 1
The basic idea of the contingency approach to management is ______.
a. the boss is always right
b. the employees are always right
c. there is no one best way
d. the customer is always right
The earliest known example of managerial communication is ______.
a. hieroglyphics found in ancient Egyptian pyramids
b. clay tablets written by Socrates in ancient Greece
c. the recordkeeping procedure developed by Sumerian priests around 5000 BC
d. business records among the Dead Sea scrolls
Which of the following is not a factor affecting managerial communication
contingencies?
a. values
b. diversity
c. quality
d. ethics
Effective communication has been shown to be an indicator of ______.
a. financial performance
b. company size
c. market share
d. industry
Deming believed that gathering feedback from employees and customers is essential
for ______.
a. staying up to date
b. improving quality
c. hiring practices
d. cultural diversity
Who was the father of scientific management philosophy?
a. Frank Gilbreth