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Midterm Exam: MGT420/ MGT 420 (Latest 2026/2027 Update) Organizational Behavior and Management Exam| Questions and Verified Answers| 100% Correct| Grade A- GCU
Midterm Exam: MGT420/ MGT 420
(Latest 2026/2027 Update) Organizational
Behavior and Management Exam| Questions
and Verified Answers| 100% Correct| Grade
A- GCU
Q: Organizations as open systems
Answer:
An organization that is constantly exchanging feedback with its environment. resource input->
transformation process -> output
Q: Value Creation
Answer:
Performing activities that increase the value of goods or services to consumers
Organizational Behavior and Management
Q: Performance effectiveness
Answer:
an output measure of task or goal accomplishment
Q: Performance efficiency
Answer:
an input measure of resource cost associated with goal accomplishment
Q: Levels of Management
Answer:
board of directors -> top managers -> middle managers -> team leaders
Q: Accountability
Answer:
The requirement of one person to answer to a higher authority for performance in their area of
responsibility
Q: Quality of Work Life (QWL)
Answer:
the overall quality of human experiences in the workplace
Q: upside-down pyramid
Answer:
A new organizational model that features workers at the top and the CEO at the bottom
Q: 4 Functions of Management
Answer:
planning, organizing, leading, controlling
Q: Mintzberg's Managerial Roles
Answer:
"figurehead, leader, liaison, monitor, disseminator, spokesperson, entrepreneur, disturbance
handler, resource allocator, and negotiator"
Q: Katz's Essential Managerial Skills
Answer:
identifies three critical skill sets for successful leaders: technical skills, interpersonal (or human)
skills, and conceptual skills.
Q: Classical Management Approaches
Answer:
scientific management, administrative principles, bureaucratic organization
Q: Scientific Management
Answer:
Develop a "science" that includes rules of motion, standardized work implements, and proper
working conditions for ever job. Carefully select workers with the right abilities for the job.
Carefully train workers to do the job. (Fredrick Taylor)
Q: Administrative Principles
Answer:
A subfield of the classical perspective that focuses on the total organization rather than the
individual worker and delineates the management functions of planning, organizing,
commanding, coordinating, and controlling.
Q: Bureaucratic Organization
Answer:
based on principles of logic, order, and legitimate authority
Q: Behavioral/Human Resource Management Approaches
Answer:
Organizations as Communities, Maslow's Hierarchy of Needs, Personality and Organizations,
Theory X, Theory Y, Hawthorne Studies
Q: Organizations as Communities
Answer:
Companies in which have a focus on a healthy social well-being
Q: Maslow's Hierarchy of Needs
Answer:
A need a person feels compelled to satisfy. physiological, safety, love/belonging, esteem, selfactualization
Q: Theory X
Answer:
Assumes workers dislike work, lack ambition, are irresponsible etc.
Q: Theory Y
Answer:
Assumes workers like work, strive with ambition, etc.
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