MMHA 5900 Healthcare Quality Management COMPLETED EXAM w/ RATIONALES 2026 (Complete And Verified Study material) (16pages) LEARNEXAMS

1. Which of the following principles should guide healthcare professionals

in ensuring patient safety?

a) Minimization of medication errors

b) Effective communication among healthcare team members

c) Regular evaluation of healthcare processes and outcomes

d) All of the above

Answer: d) All of the above

Rationale: Patient safety is crucial in healthcare, and healthcare

professionals must focus on minimizing medication errors, promoting

effective communication, and regularly evaluating healthcare processes

and outcomes to ensure patient safety.

2. Which of the following is an example of a sentinel event in healthcare?

a) A patient falls in the hospital hallway

b) A pharmacist dispenses the wrong medication to a patient

c) A healthcare professional experiences a needlestick injury

d) A patient requests a second opinion before undergoing a surgical

procedure

Answer: b) A pharmacist dispenses the wrong medication to a patient

Rationale: A sentinel event refers to an unexpected occurrence involving

death or serious physical or psychological injury. In this example, the

pharmacist's error can have severe consequences for patient safety and

would be considered a sentinel event.

3. In healthcare quality improvement, what does the acronym "PDSA"

stand for?

a) Plan, Do, Study, Act

b) Prevent, Detect, Solve, Adapt

c) Prioritize, Develop, Sustain, Assess

d) Promote, Document, Share, Analyze