MSSC SAFETY ASSESSMENT EXAM MULTIPLE CHOICE TEST QUESTIONS AND VERIFIED ANSWERS RATED A.

MSSC SAFETY ASSESSMENT EXAM MULTIPLE CHOICE TEST QUESTIONS AND VERIFIED ANSWERS RATED A.
1. An_________ customer is a person or organization that receives
services or products in exchange for compensation.
a) Internal
b) External
c) In-house
d) Departmental
Verified Answer -External
2. Improving external customer satisfaction is the main objective of
__________.
a) Customer service department.
b) Retired employees
c) Maintenance departments
d) HR departments.
Verified Answer -customer service
3. Vendors could be considered what type of customer?
a) Main
b) Substantial
c) Internal
d) External
Verified Answer -external
4. Customer satisfaction should always be the first objective considered
when developing _________.
a) Vendors
b) New or improved products
c) Teamwork
d) Training matrix
Verified Answer -new or improved products