NECI 911 DISPATCH CERTIFICATION EXAM NEWEST COMPLETE 150 QUESTIONS AND

NECI 911 DISPATCH CERTIFICATION EXAM NEWEST COMPLETE 150 QUESTIONS AND ( ANSWERS)

1 P a g e NECI 911 DISPATCH CERTIFICATION EXAM NEWEST 2026-2027 COMPLETE 150 QUESTIONS AND ( ANSWERS) An incident requiring HAZMAT response involves: - ANSWER- The release or escape of a gas, liquid, or solid that, in any quantity, poses a threat to life, health, or property. The International Academies of Emergency Dispatch (IAED) recognizes the emergency telecommunicator (ETC) as the first Incident Commander (IC) under the Incident Command System (ICS). - ANSWER- False What are the Four Hallmarks of Distress? - ANSWERPersistent feelings of fatigue, loss of motivation for the job, negativity, persistent cynicism. An effective quality improvement program includes random case review, private individual feedback, open shift/agency feedback, and: - ANSWER- Continuing dispatch education (CDE) 2 P a g e In the context of firefighting, what does bunker (or turnout) gear refer to: - ANSWER- Either the basic trousers, boots, and jacket worn by firefighters or the entire combination of personal protective gear. The hysteria threshold refers to: - ANSWER- The point at which a caller loses control over his/her actions and emotions. A radio tuner is used to "tune into" a specific bandwidth signal. Each tuning point is commonly called: - ANSWER- A channel Within the electromagnetic spectrum, radio waves are the highest energy wave-type. - ANSWER- False Quality improvement programs use quality assurance findings to: - ANSWER- Develop strategies and training to help employees improve. When an ETC is having trouble communicating with a caller who primarily speaks a foreign language, the ETC should: - ANSWER- Obtain foreign language support, if available. 3 P a g e In an emergency telecommunications context, what does the acronym CAD stand for? - ANSWER- Computer Aided Dispatch If a responder or field unit needs additional resources at the scene, who would typically be responsible for locating, notifying, and coordinating those additional resources? - ANSWER- The Emergency Telecommunicator What are the four priority symptoms? - ANSWER- Abnormal breathing, chest pain/discomfort (any), decreased level of consciousness, serious hemorrhage. In regard to legal negligence, causation is proven when: - ANSWER- A direct link between the breach of duty and the identified injury or damage is established. Post-Dispatch Instructions (PDIs) are: - ANSWER- Basic-level instructions given to the caller by the EMD immediately after initiating dispatch. The best definition for "wake-effect collision" from the following is: - ANSWER- A traffic accident caused by the passage of an emergency vehicle that does not directly involve (hit) the emergency vehicle. 4 P a g e A fire/rescue apparatus is: - ANSWER- A mobile fire/rescue unit that responds to the scene of fire/rescue incidents. Quality assurance specialists listen to audio recordings of randomly selected calls in order to: - ANSWER- Compare ETC performance with specific protocol and customer service performance standards. A disorder that occurs when a person's normal response to a traumatic event does not fade over the course of a few days or weeks: - ANSWER- Post-traumatic stress disorder (PTSD) During a disaster, the Incident Command System (ICS) provides an important framework for: - ANSWER- Maintaining command, managing resources, and coordinating efforts. What is the best definition for "repetitive persistence"? - ANSWER- A calming technique in which the call taker repeats a phrase verbatim using a firm but caring tone. The phrase should contain both an action and a reason for the action. For the caller, the perceived response time is often longer than the response time. - ANSWER- True