NRF Customer service exam study guide, Complete solutions

NRF Customer service exam study guide, Complete solutions
Question: What is a good reason for creating an opening for
discussion with a customer?
Correct answer: Get to know what the customer wants
Question: Which of the following are appropriate reasons for
following up with a customer?
Correct answer: You finally located an item the customer
asked for a while back
Question: Is customer follow-up always a good idea, no
matter what the situation?
Correct answer: False
Question: How would you handle a situation where a
customer wants a brand that you don't carry?
Correct answer: Get permission from him to show the items
you do have that meet his needs

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