NUR409 Strategies for Quality Improvement in Healthcare Final Exam Review Q & A 2026 (Complete And Verified Study material) (22pages) LEARNEXAMS

1. What is the primary goal of Total Quality Management (TQM) in healthcare? A. Cost reduction B. Patient satisfaction C. Process standardization D. Risk management Answer: B. Patient satisfaction Rationale: TQM focuses on meeting the needs and expectations of patients, which is central to improving healthcare quality. 2. Which of the following is a key component of the Plan-Do-Study-Act (PDSA) cycle? A. Assigning blame for errors B. Implementing changes without analysis C. Studying the results of a test change D. Skipping the planning phase Answer: C. Studying the results of a test change Rationale: The PDSA cycle is iterative and emphasizes studying the outcomes of changes to inform further improvements. 3. Lean methodology in healthcare aims to: A. Increase the number of services offered B. Eliminate waste and improve efficiency C. Focus solely on healthcare technology D. Reduce staff to patient ratios Answer: B. Eliminate waste and improve efficiency Rationale: Lean methodology seeks to streamline processes, reduce waste, and enhance value to the patient. 4. The Six Sigma approach in healthcare is used to: A. Decrease variability and defects B. Increase patient wait times C. Reduce staff training D. Simplify documentation requirements Answer: A. Decrease variability and defects Rationale: Six Sigma aims to improve quality by minimizing variabilit