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1. A nurse manager is leading a team of nurses in a busy
emergency department. She notices that one of the nurses,
John, is frequently late, rude to patients and colleagues, and
makes careless mistakes. She decides to have a
conversation with him to address these issues. What is the
best way for her to communicate with John?
a) Use an assertive communication style and provide
specific feedback on his behavior and its consequences.
b) Use a passive communication style and avoid direct
confrontation or criticism of his behavior.
c) Use an aggressive communication style and threaten to
fire him if he does not improve his behavior.
d) Use a passive-aggressive communication style and make
sarcastic remarks about his behavior in front of others.
*Answer: a) Use an assertive communication style and
provide specific feedback on his behavior and its
consequences.*
Rationale: Assertive communication is the most effective
way to communicate with others, especially when dealing
with conflict or performance issues. It involves expressing
one's thoughts, feelings, and needs in a respectful and
honest manner, while also respecting the rights and feelings
of others. Passive communication is when one avoids
expressing one's true feelings or needs, often out of fear of
rejection or confrontation. This can lead to resentment,
frustration, and low self-esteem. Aggressive
communication is when one expresses one's thoughts,
feelings, and needs in a hostile and disrespectful manner,Â
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