PSA Airlines Test #1 – Questions & Answers

PSA Airlines Test #1 – Questions & Answers
Question : This is likely to exceed customer expectations by
adding an emotional component and promoting loyalty
Correct answer: Transformational
Question : what is the acronym to help the FA to successfully
interact with customers who may be tense, upset, or angry
Correct answer: LAST
Question : Individuals with a disability may preboard but
cannot be ________ to do so?
Correct answer: required
Question : Special assistance customers are customers who
may require additional assistance from the FA. Special
assistance customers are required to be given
Correct answer: Individual safety briefing

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