Rise Up Customer Service and Sales Exam Questions and Answers 100% Correct

Rise Up Customer Service and Sales Exam Questions and Answers 100% Correct
Question :Which of the following is not a component of good
customer service?
A. Attendance at store trainings
B. A positive attitude
C. Asking closed-ended questions to get a definitive yes or no
answer
D. Acknowledge the customer quickly
Correct answer:C
Question :Susan is working with a customer named Cassandra
in the perfume department. Which is the wrong thing to say
about a perfume she has just dabbed on her wrist and
smelled?
A. Susan looks at Cassandra and says, "You have great tastes
as that is our number 1 seller!"
B. Based on how Cassandra is dressed, Susan says, "I don't
think that perfume will fit your personality."
C. After Cassandra smells the perfume, Sally says, "I can see
you like a fragrance with notes of gardenia in it."
D. Susan says, "That fragrance smells very nice on you."
Correct answer:B

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