Salesforce Field Service Lighting Certification Practice Exam (Complete And Verified Study material) (25pages) LEARNEXAMS

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2? A. Assign Contractor 2 as an excluded Resource. B. Assign Contractor 1 and 2 different capacities for repair work. C. Assign Contractor 1 as a Preferred Resource. D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type. Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician? A. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment. B. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment. C. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment. D. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment. A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online? A. Deliver Service Report, capture signature, update records, sync device. B. Capture signature, sync device, update record, deliver Service Report. C. Deliver Service Report, update record, sync device, capture signature. D. Capture signature, update record, sync device, deliver Service Report. Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.