ServiceNow Certified System Admin 2026/2027 (6pages)

What are the different interfaces for accessing a ServiceNow instance? - ✔✔1) Now Platform User interface 2) Now Mobile App 3) Service Portal What are the three components of the Now Platform User Interface? - ✔✔1) Banner Frame 2) Application Navigator 3) Content Frame What are the components of the Application Navigator? - ✔✔1) All Applications 2) Favorites 3) Your History 4) Filter Navigator Group - ✔✔A collection of users who share a common purpose Rol - ✔✔A collection of permissions used to grant access to applications and other parts of the platform and assign security rights Base system roles - ✔✔System Administrators Specialized Administrator Process User Approver Requester Users are represented by a record on what table? - ✔✔[Sys_User] table Where can you locate product documentation? - ✔✔docs.servicenow.com What are the available options in the User menu on the banner frame? - ✔✔1) Profile 2) Impersonate User 3) Elevate Roles 4)Logout What is a list? - ✔✔A list displays a set of records from a table. · Each row represents a record · Each column represents a field What role grant users the permissions to manage users, groups and roles? - ✔✔user_admin What are the components of the banner frame? - ✔✔1) Logo image 2) User menu 3) Global search 4) Connect Chat 5) Get help 6) Gear icon/Personalize instance settings What are some common types of Interfaces? - ✔✔Homepage List Form Dashboard Knowledge Base Service Catalog What are the three different types if context menus in a list view? - ✔✔List Context Menu Column Context Menu Record Context Menu What is the List Anatomy? - ✔✔1) Title Bar 2) List filter / breadcrumbs 3) Column Heading 4) Column Header Search 5) Field Values What can be applied to a table list to isolate a subset of the data? - ✔✔Filters What can be used to categorize flag and locate records? - ✔✔Tags A row represents what in the ServiceNow database? - ✔✔A record What are the Filter Conditions components? - ✔✔Field Operator Value (FOV) What defines which fields appear in a list and the order of said fields? - ✔✔View When do you use the Layout configuration? - ✔✔To configure a list layout to show or hide fields from a view and change the list column order