ServiceNow Certified System Administrator Practice Exam Updated 2026/2027 20pages

Which feature helps you in testing what another user sees in the instance without logging in with the user credentials? ✔✔Impersonate How to capture workflow in update sets? ✔✔Publish UI Policy runs on ✔✔Client Side What is SLM ✔✔Service Level Management In Knowledge Base, articles are grouped by ✔✔Categories Where is data stored ✔✔Tables Default update set can be set to Completed ✔✔Yes but other default update set will be created What is the significance of Order field on Catalog Item variables? ✔✔It established the display order of variables - Listed in ascending order values Which of the following are base tables in ServiceNow ✔✔task, cmdb UI actions are executed on client or server? ✔✔Either Client Side or Server Side Inbound action can be used to ✔✔Modify records, Create Records, Parse Email What does the available list composed of in the slush bucket ✔✔Fields which are existing on table What is an ACL defined and applied to? ✔✔Specific Role or user Where can we create SLAs, OLAs and Underpinning Contracts? ✔✔Service Level Management ESS Users can see which of the modules? ✔✔My Requests, Requested Items, Incidents How can we avoid creating duplicates while importing data ✔✔Coalesce Field An ACL is _ type of security ✔✔Contextual In import sets which among the following is true with respect to coalesce ✔✔Coalesce may be used to update the matched records To create two columns in a form, how many splits should be used ✔✔One How does ServiceNow system handle the import set data while running Transform Maps ✔✔The import set table allows you to define destinations for imported data on ServiceNow tables Which among the following is correct regarding access control list ✔✔The row level and field level rule both should be active before required operation should takes place Which application menu is used in capturing and moving changes from one instance to other ✔✔Update Set For UI policy to be applied on all views which among the following should be checked ✔✔Global In Service Catalog, when a user orders several Items, following records ar created. ✔✔REQ, SCTASK, RITM In service catalog application, which module is used for creating items ✔✔Maintain Items Business rules do not monitor fields on the form ✔✔TRUE What is the search engine used while doing the global search in ServiceNow ✔✔Zing What provides a guide for moving data from import sets? ✔✔Transform Maps Only _ update sets can be exported ✔✔Completed Parent of incident and problem table? ✔✔task Which application has the links to view field attributes for tables? ✔✔Tables & Columns What is an order Guide ✔✔An order guide provides the ability to order multiple related items as one request What is true about deleting tables ✔✔only tables beginning with "u_" can be permanently deleted ESS users have ess role ✔✔FALSE What is the sequence of conditions in an SLA definition? ✔✔Start, Pause, Stop A role cannot contain any other role? ✔✔FALSE