ServiceNow CSA Exam Questions and Answers Updated 2026/2027 Complete And Study material 33pages LEARNEXAMS

(T/F) ACL evaluates condition/script and roles ✔✔True If prefix of incident needs to be changed, where should you refer? ✔✔Number Maintenance Table Which of the following is possible via an inbound action? A) Schedule a job B) Sends an email notificaiton C) Modifying existing records D) All of the above ✔✔B) Sends an email notificaiton _________ Is an Elevated Privileges. ✔✔Session As an end user, which modules of service catalog do you see? A) My requests B) Requested Items C) My approvals D) None ✔✔A & B) My Requests & Requested Items Which setting allows the user to view knowledge articles without logging in? A) ESS Role B) Public Setting C) View All Setting D) View all Role ✔✔A) ESS Role ACL is part of which security? A) Physical Security B) Compliance Security C) Contextual Security D) None of the above ✔✔Contextual Security Jelly scripting is used in which of the following? A) UI Macros B) Content Management System C) UI Policies ✔✔A & B) UI Macros & Content Management System What are the variables that you can add when you create a catalog item? A) Slush bucket, Multiple choice B) Additional category, Single line text C) Multi-line text, Choice list, Checkbox D) Multiple choice, Multi-line text, Choice list, Checkbox ✔✔D) Multiple choice, Multi-line text, Choice list, Checkbox What are the workflow stages? A) Waiting for approval B) Fulfillment C) Delivery D) Completed ✔✔A, B, C, & D) Waiting for approval, Fulfillment, Delivery, & Completed Tables and Fields can be viewed and manipulated where? A) Record List B) Form C) Tables and Columns D) All of the above ✔✔D) All of the above If a request is rejected what happens? A) Notification is sent and sets the status to cancelled B) Notification is sent and sets the status to Not Approved ✔✔A) Notification is sent and sets the status to cancelled Contextual Security-Question on hierarchy A) Generic to all B) Generic to specific ✔✔B) Generic to specific How do you change the color of the instance? A) Using Navigation Menu under Content Management B) Using Navigation Menu under Application C) Under Content Management, Instance color marking D) None of the above ✔✔A) Using Navigation Menu under Content Management Where can we use 'variable_pool'? A) Workflow Activities B) UI Policies C) UI Scripts ✔✔A) Workflow Activities (T/F) Coalescing on a field (or set of fields) means the field will be used as a regular/general key ✔✔False Filters are defined with the following attributes in ServiceNow A) Field name, Operator, and Values B) Field name, Variables, and Values C) Variables, Operator, and Values D) Operands, Operator, and Values ✔✔A) Field name, operator, and values Kb articles are referred in which modules? A) Service Catalog B) News C) Incident D) Request ✔✔B) News Schedule Jobs can be captured in Update Sets A) True B) False C) We can migrate that only through export and import xml D) Both 'b' and 'c' ✔✔A) True Purpose of order guide - An order guide gives customers an easy way to order multiple related items as a single request, it uses: I. A single initial screen, where the customer fills in some initial information. II. A set of selected catalog items based on conditions derived from the initial information.