ServiceNow System Administrator (CSA) Tests - April 2026/2027) (6pages)

(Rome) How can you measure and track article views, page views, and searches performed by unauthenticated users? By collecting knowledge usage metrics - ✅By collecting knowledge usage metrics What are the steps for applying an update set to an instance? - ✅◉Preview ◉Commit ◉Retrieve Who can add or remove widgets in a dashboard? - ✅◉Users with edit access to the dashboard, ◉Dashboard owner ◉Users with dashboard_admin role What is created by default when you create a new table? - ✅◉Module with the plural of the table label ◉Application Menu with the same name as the table Label What can be used to extend the Flow Designer to call 3rd party systems such as automating Microsoft Services and infrastructure using PowerShell and REST? - ✅IntegrationHub What type of service catalogue item is used to create an incident or raise an HR case? - ✅Record producer What do each record and each field correspond to in a table? - ✅Each record corresponds to a tow in a table and each field to a column on that table Notifications in the Now Platform occur through which of the following methods? - ✅◉Meeting Invitation ◉Email ◉SMS What actions can you do with Flow Designer? - ✅◉Test a flow, subflow, or action in the background ◉Look up and delete multiple existing records as a single action What are the different types of Client Scripts that are supported in ServiceNow? - ✅◉OnLoad() ◉OnSubmit() ◉OnCellEdit() ◉OnChange() Which of the following applications is available to all users? Incident - ✅Self-Service Select the report visualization types that can be generated from a list of records. - ✅◉Pie Chart ◉Bar Chart What is Configuration Item (CI)? Components of an infrastructure required to deliver a product or service - ✅Components of an infrastructure required to deliver a product or service What are the main sections when you are configuring email notifications? - ✅◉Who will receive ◉What it will contain ◉When to send Which of the following are the different ways to create a favorite? - ✅◉drag the breadcrumbs of a filtered list to the favorite tab ◉Drag an individual record to the favorites tab ◉Select the star of its corresponding application or module Which application provides a centralized location for creating, categorizing, viewing, and governing information related to the flow of work through ServiceNow? - ✅Knowledge Management Lists provide context menus at three different levels. What are the names of those context menus? - ✅◉List column context menu ◉List fields context menu ◉List title menu What is selected on the Now Platform to impersonate another user? Application Navigator - ✅User menu What CMDB table stores the basic attributes of all the configuration items? - ✅Configuration item [cmdb_ci] Which of the following describes the relationship between the Problem and the Task tables? - ✅The problem table extends the task table