SHRM-CP 366 Terms WITH COMPLETE SOLUTIONS
ADA Amendments Act (ADAAA) Correct Answer: Amendments to Americans with
Disabilities Act covering the definition of individuals regarded as having a disability, mitigating
measures, and other rules of construction to guide the analysis of what constitutes a disability.
ADDIE model Correct Answer: Five-step instructional design process that governs the
development of learning programs.
Adverse impact Correct Answer: Type of discrimination that results when a neutral policy has a
discriminatory effect; also known as disparate impact.
Age Discrimination in Employment Act (ADEA) Correct Answer: Act that prohibits
discrimination in employment for persons age 40 and over.
Alternative dispute resolution (ADR) Correct Answer: Umbrella term used to describe a number
of problem-solving and grievance resolution approaches.
Americans with Disabilities Act (ADA) Correct Answer: Act that prohibits discrimination
against a qualified individual with a disability because of his/her disability.
Analytics Correct Answer: Tools that convert metrics to be used for decision support by adding
context or further subclassifying comparison groups.
Andragogy Correct Answer: Study of how adults learn.
Applicant tracking software (ATS) Correct Answer: Software that provides an automated way
for organizations to manage the recruiting process.
Apprenticeship Correct Answer: Relates to technical skills training; often a partnership between
employers and unions.