SNCOA LDR-303S IMPROVING ORGANIZATIONS QUESTIONS WITH CORRECT ANSWERS

SNCOA LDR-303S IMPROVING ORGANIZATIONS QUESTIONS WITH CORRECT ANSWERS
Question : MSgt Ryan says, "This tool can help you recognize
which processes are useful and those that are not. It is used to
find out the needs of a stakeholder."
MSgt Ryan's comment BEST explains which tool can be
utilized to clarify and validate organizational problems?
Voice of the Customer
Common Mind Traps to Avoid
Initial Assumptions - Understand the importance of
standardizing successful processes. Learn different methods
to standardize processes to prevent processes from reverting
back to the old way of doing business by using tools such as
the Lean Daily Management System.
Identifying Causes & Solutions - Avoid identifying causes or
solutions to the problem. This can be difficult to do, but if you
allow yourself to think of causes or solutions this early on, it
can bias your research and thought processes.
Lack of Team Diversity - Like minds think alike. It's best to
have people from various backgrounds, experiences, and
ranks to provide a diversity of thought to your problem
solving efforts. Avoid groupthink and conformity bias. Do not
be afraid to challenge status quos.
Addressing the Wrong Problem - Avoid problems that are
based on biases, prior experience, opinions, faulty data, or
concrete mental frameworks. This can cause you to chase a
problem that doesn't exist.
Unclear Problem Statement - Avoid being vague in the
problem you are addressing. Provide supporting data, details,
and be clear when defining your problem. Ensure your
problem statement does not include any causes or solutions to
the problem.
Correct answer: Voice of the Customer

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