SOCIOLOGY : UTR STUDY TERMS DEFINITIONS EXAM

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SOCIOLOGY : UTR STUDY TERMS & DEFINITIONS EXAM

QUESTIONS

Actual Qs and Ans Expert-Verified Explanation

This Exam contains:

-Guarantee passing score -46 Questions and Answers -format set of multiple-choice -Expert-Verified Explanation Question 1: In a Mechlite station with an Auto Divert To Aisle (ADTA) system, which of the following is the MAIN indicator that the system is not operating correctly?

Answer:

There is an overflow in jackpot (kickout when a package is damaged, unable to be read by sorter, or requires attention of the problem solver) to be re-circulated (put back through the system) Question 2: The Sort Area Manager (AM) Enrique finds 2,500 packages returned to station yesterday. This volume must be processed during his shift. Enrique must calculate the impact of additional volume into his labor plan. What tool will Enrique use and when should this task be completed?

a) This should have been factored into the Next Day Plan yesterday. Escalate to L6 Ops Manager

30 minutes prior to start of shift.

b) Pre shift plan Shift Planning Tool (SPT); after the Return to Station shift is over.

c) Pre shift plan Shift Planning Tool (SPT); 30 minutes prior to start of shift.

d) Start of Shift plan; 30 minutes after the start of shift.

Answer:

What is the Stow Work in Progress (WIP) Compliance Metric?

a) This metric is a percentage of Staged shipments divided by Sorted shipments.

b) This metric tracks stow compliance as a percentage of packages accurately scanned to correct sort

location on first attempt.

c) This metric is a percentage of the time a sortation shift is able to maintain the optimum work in

progress (15-30 minutes) on a buffer rack and conveyer belt compared to the overall induct length.

d) This metric is a percentage of Associates on shift compliant with current Stow process path training

requirements.Question 3: Imogen is uploading information into Austin regarding a recent minor injury in which an associate struck their knuckles against a shelf while moving a package. The associate filled out the Incident Reporting Form (IRF) detailing that initially, the pain was a 3 out of 10, but quickly subsided to a 1 after ice was administered for a brief time. Imogen, transposed the information from the associate and IRF to the Injury Description Template and investigation details, followed by completing the 5-why analysis. The next day, Imogen followed up with the associate regarding their injury, and the associate expressed they were pain free, indicating a pain of 0 out of 10, and this was logged in Austin follow-up. Which step did Imogen NOT complete in order to close the incident?

Answer:

Enter Corrective Actions Question 4: Shreeya is monitoring Station Command Center (SCC) Outbound for the Pick & Stage shift, and Central Operations (CO) has just finished running routing. Shreeya sees in the Pick tab that several routes are highlighted to indicate a high Shipments per Route (SPR). This

means that:

a) These routes will not be picked with parallel picking.

b) These routes are at risk of not being staged on time.

c) These routes are stalled; they are assigned but idle.

d) These routes have a Shipments Per Route (SPR) higher than 270.

Answer:

The headcount for Deja's sort shift has come in on target and she staffs all roles according to the Pre-Shift plan. Three hours into the sort, she realizes that they are actually on track to finish an hour early, and wants to adjust her flow to finish on time.Which is

NOT a tool that Dejah would use to make adjustments to the Flow Per Hour?

a) Opportunities Admin (Voluntary Time Off - VTO or Voluntary Extra Time - VET)

b) Station Command Center

c) Staffing Board

d) MyTime

Question 5: Ryan allocates setting up the staffing board for the Sort shift to his Process Assistant, Jahlisa. Ryan tells Jahlisa how many people need to be staffed in each path. Where is Ryan finding this information to effectively plan the operation?

Answer:

The Shift Planning Tool

Question 6: mkjyuj

Answer:

The Sortation shift has just started and the Sort Area Manager, Jason, has begun labor tracking the associates. Unfortunately, Jason missed labor tracking two associates who were staffed to pick to buffer. If the expected pick to buffer rate is 300 and the flow rate is 7800 per hour over a 6.5 hour belt run time, what would be the appropriate headcount for pick to buffer, and how might the actual rate be impacted if the labor tracking error is not caught by the end of the shift?a)There should be 26 pick to buffer associates, and the actual labor rate would be artificially inflated to 325 b)There should be 26 pick to buffer associates, and the actual labor rate would be artificially deflated to

278.57

c)There should be 28 pick to buffer associates, and the actual labor rate would be artificially inflated to 325 d)There should be 28 pick to buffer associates, and the actual labor rate would be artificially inflated to

281.67

Question 7: Ted, a Process Assistant, is monitoring pick and stage through Station Command Center. He sees in the Overview tab that several picked routes have red exclamation points over them. This indicates that these routes are _____. (Choose best answer)

Answer:

Partials; these routes are missing a package

Question 8: Maggie, an AM, is engaging in an iCare conversation with an AA, Glenn, regarding an injury that he received yesterday. She speaks with him an hour into shift, and asks him about his pain level. When he clocked out yesterday, Glenn indicated that his pain level was a 3/10.Today, he indicates that it is a 5/10. Maggie asks if he is able to continue to work safely, then sends him back into path. She adds the iCare assessment into Austin, answers all of the questions, and saves & submits the iCare. What did Maggie fail to do?

Answer:

Provide first aid as needed, escalate to the Workplace Health & Safety team.Question 9: Steve is writing the Delivery Estimate Accuracy (DEA) bridge for the day, and reviewing delivery details from the shift.Which of the following should Steve NOT include as a miss on DEA?

a) Not inducted on time

b) Not dispatched due to Flex acceptance

c) Business Closed

d) Out of Delivery Time

Answer:

Andrew is an Area Manager responding to an exception on his sort shift. He has generated a case in Fleet Management Console (FMC), and is calculating a new Flow per Hour (FPH) for the remainder of the sort. He has also escalated to his leadership and to the OTR team of the probable need for an ADHOC sort.What kind of exception is Andrew handling in this scenario?

a) Low Headcount

b) Broken dock door mechanism

c) High Cube

d) Late Linehaul

Question 10: Gabe is entering the planning for his 6.5-hour sort shift with the following

information:

Break-15 min Break-15 min Start Up Meeting-7 min Lunch-30 min