TEK 161 Exam

TEK 161 Exam
Which of the following QFD practices best describes how it
supports system thinking in an organization?
A) It uses a set of linked houses of quality which are built upon maximizing the number
of people in an organization. This is to maximize the number of different perspectives on
formulating the customer needs.
B) It uses a set of linked matrices of which one matrix' output representing a function in
the organization is used as the input of the subsequent matrix representing another
function in the organization.
C) It uses a set of linked HoQs which are built upon minimizing the number of different
functions involved in an organization. This is to minimize the unnecessary cost from
various functional groups.
D) It uses a set of linked matrices of which one matrix' output representing a function in
the organization is independent of the input of the subsequent matrix representing
another function in the organization.
Which of the following statements best describes how the Arrow's impossibility theorem
can be useful for Quality Function Deployment practitioners?
A) It is impossible to assume a causal arrow between a demanded quality (the What)
and a quality characteristic (the How).
B) It is impossible to uncover all customer needs.
C) It is impossible to satisfy several groups of customers.
D) It is possible to satisfy several groups of customers.
In the context of redesigning a product (e.g. a water bottle), which of the following
questions is the most useful for uncovering customer needs according to Ulwick and
Bettencourt (2008)?
A) Start with why, ask "why do you buy a water bottle?"
B) Focus on pain points, ask "what makes using a water bottle inconvenient?"
C) Be straightforward, ask "what do you need from a water bottle?"
D) Have an improvement-minded attitude, ask "how would you improve the design of
this water bottle?"

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