Test 2: COM 312 Exam Review 2026/2027 Update Questions and

Test 2: COM 312 Exam Review ( 2026/2027 Update) Questions and Answers

Test 2: COM 312 Exam Review ( 2026/

2026 Update) Questions and

Answers

Q: What do emotions trigger?

Answer:

familiar patterns

Q: What is needed in order to effectively engage with emotions in conflict ?

Answer:

maturity

Q: Do emotions help or hinder decision-making, if you know how to deal with them?

Answer:

They help in decision-making

Q: What is an XYZ statement?

Answer:

when you do X in a situation Y I feel Z

Q: What does middle-way mean?

Answer:

to verbally state/describe the anger, focus on the person not the process, use "we" language and

distinguish between venting and acknowledging anger

Q: What are the gender differences in the emotion of sadness?

Answer:

Men- more likely to express anger and cover up sadness

Women- more likely to express sadness and cover up anger

Q: Core Concerns

Answer:

- appreciation: recognition of value

- autonomy: freedom to think. feel & take action

- affiliation: emotional connection to others

- status: standing compared to others

- Role: effectiveness and meaningfulness of job label

Q: How do emotions affect you?

Answer:

affects your body, thinking and behavior

Q: T or F Fear and anxiety often influence our choices in conflict management?

Answer:

True

Q: T or F Feelings rise from a generalized state of arousal we call emotion?