Test Bank for Applying Quality Management in Healthcare:A Systems Approach, 5e – Spath (All Chapters 1-13, 100% Verified and Original Resource) High-Quality Format | A+ Grade | Perfect for Educators & Students

Test Bank for Applying Quality Management in Healthcare:A Systems Approach, 5e – Spath (All Chapters 1-13, 100% Verified and Original Resource) High-Quality Format | A+ Grade | Perfect for Educators & Students
1. What is one of the key components of quality healthcare identified by the Institute of Medicine?
a. Low cost
*b. Patient centered
c. Evidence based
d. Best practice
2. What is a process measure used to evaluate the quality of health services?
a. Number of handicapped parking spaces available for patients
b. Percentage of hospital patients who are readmitted within 30 days
c. Number of nursing home residents with Medicaid insurance
*d. Percentage of patients who sign a consent form prior to surgery
3. What is a measure used to judge patients? perception of their healthcare experience?
*a. Percentage of hospital patients reporting that nurses answered their questions
b. Number of clinic patients sent annual influenza vaccination reminders
c. Percentage of surgical patients who develop a postoperative wound infection
d. Number of patients seen by an emergency physician within 30 minutes of arrival
4. What element is one of the components of change management?
a. Quality definitions
*b. Control system
c. High reliability
d. Stakeholder expectations

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