Test Bank For Elsevier Job Readiness for Health Professionals, 4th Edition 2026 Chapter 1-15

Test Bank For Elsevier Job Readiness for Health Professionals, 4th Edition 2026 Chapter 1-15
Chapter 1: Managing Your Approach to Work
MULTIPLE CHOICE
1. Your ability to separate personal feelings from professional behavior can help minimize
which negative realities of work?
a. Constant change
b. Conflict
c. Lack of control
d. All the options
ANS: B
Being able to separate your personal feelings from your professional behavior will help
minimize the impact of workplace conflict.
DIF: 2 REF: p. 4
2. All the following will help you create positive expectations and more control of results
except:
a. Plan for positive outcomes
b. Visualize and use your perceptual senses
c. Taking the passive approach
d. Plan for upcoming events and meetings
ANS: C
All the following, except taking the passive approach, will help you create positive
expectations and outcomes. Taking a passive approach will leave you out of control of the
results.
DIF: 3 REF: p. 4-5
3. Which of the following is not one of the Six Stages of Change Acceptance?
a. Recognizing that change can be disruptive and cause anxiety.
b. Determine the positive aspects of change.
c. Embrace and integrate change into your life.
d. Loss should never lead to anger or judgment.
ANS: D
Loss will likely lead to feelings of anger.
DIF: 2 REF: p. 6
4. A negative or ineffective response to things out of your control is:
a. Try to change them.
b. Focus on what you can control.
c. Recognize and accept them.
d. Evaluate your choices.
ANS: A
You cannot change things you cannot control. Thus, this response will be ineffectual and
may lead to frustration and a negative mental attitude.
DIF: 2 REF: p. 4
5. The best action you can take to produce positive outcomes at work is:
a. Hope for them.
b. Plan for them.
c. Expect them.
d. Ask for them.
ANS: B
All of these actions and attitudes are positive, but planning is the most effective option.
DIF: 2 REF: p. 5
6. All the following about negative self-talk are true except:
a. It is a bad habit.
b. You can change it.
c. You would readily accept it if somebody else told you the same thing.
d. It will torment you unless you challenge it.
ANS: C
Negative self-talk is bad things you say to yourself. You would not tolerate it if someone
else said the same bad things to you.
DIF: 2 REF: p. 7
7. The best way to manage interruptions is:
a. Ignore them.
b. Prioritize their urgency.
c. Take care of them right away.
d. Close your door or put up a ―Do Not Disturb‖ sign.
ANS: B
In health care, interruptions are constant. You must assess their level of urgency and
decide whether to handle them immediately or plan to address them later.
DIF: 1 REF: p. 13
8. All the following are examples of stereotypes except:
a. A patient with minimal English language proficiency may be intelligent and fluent in other
languages.
b. Women exaggerate symptoms of pain.
c. A well-dressed patient is more educated and can understand high-level medical
information.
d. Older adults do not have addiction and would not inappropriately seek narcotics.
ANS: A
Stereotyping is generalizing and placing people and experiences quickly in categories.
Being aware that a patient that may not speak English fluently but may still be fluent in
other foreign languages is an important step to overcoming stereotypes.
DIF: 2 REF: p. 29-30
9. People may lie for the following reasons except:
a. They are ashamed of their actions.
b. They fear being punished or fired.
c. They fear change.
d. They want to maintain integrity.
ANS: D
Telling the truth despite the difficulty and challenges helps maintain integrity. Integrity is
defined as ―adherence to moral values,‖ of which honesty forms an integral part.
DIF: 3 REF: p. 17-18
10. Policies, regulations, and laws affecting the delivery of health care are constantly changing
because:
a. All health care is local.
b. Patients are customers, and they are ultimately in charge.
c. They ensure high-quality, accessible, and affordable health care.
d. The United States is competing with other developed nations.
ANS: C
Market regulations and governance are driven by the public’s desire for quality, low cost,
and accessibility of health care.
DIF: 5 REF: p. 25
11. Anxiety is dangerous in health care work because:
a. It impairs decision making and critical thinking.
b. It causes you to sweat and shake, which will make you work slower.
c. You cannot speak and cannot communicate with patients.
d. It leads to multitasking and making mistakes.
ANS: A
As a mental state, anxiety can freeze a person up or lead to impulsive behavior driven by
the most primitive part of the brain.
DIF: 2 REF: p. 26
12. All the following are helpful steps to accepting change except:
a. Understanding the reason for the change and seeing it as a learning opportunity.
b. Concentrate on what you must do now and not on what you were going to do.
c. Seeing the change as supporting your employer.
d. Cautiously evaluating the change to make sure you are ready for it first.
ANS: D
Although you may feel apprehensive about changes, embrace it and know that you are
resilient and ready for it.

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