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For Introduction to Hospitality, 9th edition John R. Walker Chapter 1-19
Chapter 1 Introducing Hospitality
1) The word hospitality comes from
A) hospital.
B) inns and taverns.
C) hospice.
D) All of the above.
Answer: C
2) Since its introduction, the pineapple has been internationally recognized as
A) non-nutritional.
B) a widely used vegetable in the southwest.
C) a symbol of hospitality.
D) a symbol of danger.
Answer: C
3) Key to being successful in the hospitality industry is
A) being service-oriented.
B) waiting tables.
C) knowing how to cook.
D) bartending skills.
Answer: A
4) Intangible means
A) something the guest uses but does not possess.
B) assets of the business.
C) a souvenir purchased as a gift.
D) physical property.
Answer: A
5) In the hospitality industry, the concept of perishability means
A) spoiled food that must be discarded.
B) an unsold airline seat, hotel room, or empty restaurant table.
C) it cannot be measured.
D) it is intangible.
Answer: B
6) Inseparability refers to
A) the fact that production and consumption occur independently.
B) hospitality products being inherently heterogeneous.
C) the fact that production and consumption occur simultaneously.
D) hospitality products are tangible.
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