for The Well-Managed Healthcare Organization, Ninth Edition Kenneth R. White All Chapters 1-15, nd Original Resource High-Quality Format Perfect for Educators & Students

for The Well-Managed Healthcare Organization, Ninth Edition Kenneth R. White (All Chapters 1-15, and Original Resource) High-Quality Format Perfect for Educators & Students

1. Excellence is defined as ?safe, effective, patient-centered, timely, efficient, and equitable.? A new
associate asks you why ?safe? is first. You reply:
a. ?Because it has a long tradition. Hippocrates said ?First, do no harm.? 2,000 years ago. It?s also
consistent with ?Do unto others.??
b. ?Because people come to healthcare with troubles and limitations, and they trust us to help, not
harm.?
c. ?Because accrediting and regulatory stakeholders expect safety.?
*d. All of the above
2. You are meeting a group of new associates joining your well-managed HCO. You show them the
mission on the HCO?s website and say, ?Our mission is very real to us. It?s...?
a. ?...what we say we are to patients.?
*b. ?...a public declaration of intentions?why we?re here.?
c. ?...a summary of shared objectives among competing stakeholders.?
d. ?...a way to focus everybody?s best effort.?
3. Why is a values statement important? Like the mission, many associates will assume that it?s
window dressing. What does leadership need to say? ?We?re serious about our values, and they
are important because...?
a. ?...they are a foundation for working together.?
b. ?...they establish basic expectations about conduct.?
c. ?...they create a more comfortable workplace.?
*d. All of the above 

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