TESTBANK FOR THE WELL-MANAGED HEALTHCARE ORGANIZATION NINTH EDITION BY KENNETH R. WHITE JOHN R. GRIFFITH

TESTBANK FOR THE WELL-MANAGED HEALTHCARE ORGANIZATION NINTH EDITION BY KENNETH R. WHITE JOHN R. GRIFFITH
FOUNDATIONS OF WELL-MANAGED HEALTHCARE ORGANIZATIONS
1. Emphasize mission, vision, and values:
• Be prepared to state your healthcare organization’s mission, vision, and
values (MVV).
• Know how to explain how MVV were developed by a stakeholder consensus.
• Be prepared to answer questions such as “Why are MVV important?”, “Do
people really believe that?”, “What if I see things that do not reflect the MVV?”,
and “How do we use the MVV in decision-making?”
2. Recruit and support a diverse and inclusive workforce:
• Establish recruitment programs that encourage underrepresented groups to
attain technical and professional skills.
• Ensure that evaluations and promotions are free of bias.
• Uphold respect as an organizational value, so that every associate is
comfortable in the workplace.
3. Guide coordinated action of interprofessional care teams and support teams.
Describe excellence and identify worker actions that deserve encouragement.
4. Relate to stakeholders. Know which dimensions of excellence each stakeholder
group focuses on and how HCO leadership should listen to its concerns.
5. Build a transformational culture:
• Seek best practices rather than fixing problems.
• Define what constitutes a “constructive response” to associates’ and
stakeholders’ concerns.
• Practice rounding by managers and senior leaders can improve the
performance of associates.
6. Use measured performance, seeking benchmarks and continuously improving.
Know the following terms and be able to explain clearly to any stakeholder how
they contribute to excellence: scorecard, goal, current performance, benchmark,
90-day plan, opportunity for improvement (OFI), process improvement team (PIT).
4 The Well-Managed Healthcare Organization
Purpose: Mission of Healthcare Organizations
Patient care is a central purpose of any healthcare
organization (HCO). Excellent care to each and
every patient is often stated as the HCO’s mission.
HCOs provide care in a variety of inpatient and outpatient settings, using their organizational strength
to meet patient needs. Many started as acute care
hospitals and then grew as care sites broadened and
specialized.
Many HCOs now expand their mission to
“sustaining population health,” a substantially
broader mission seeking the World Health Organization (WHO) goal: “a state of complete physical
and social well-being and not merely the absence of
disease or infirmity.”2
For HCOs, “not merely” is the
operative phrase. Population health includes
• excellence in care to individual patients, including preventive care;
• fulfillment of needs that go beyond healthcare—the housing, food,
and social support that are essential to sustaining health and managing
chronic disease; and
• meeting the needs of people who are not patients to help them stay
well and avoid becoming patients.4
The US Department of Health and Human Services specifies national
goals and objectives for population health in the Healthy People program.
The goals for 2030 are the following:
• Attain healthy, purposeful lives and well-being.
• Attain health literacy, achieve health equity, eliminate disparities, and
improve the health and well-being of all populations.
• Create social and physical environments that promote attaining full
potential for health and well-being for all.
• Promote healthy development, healthy behaviors, and well-being across
all life stages.
• Engage with stakeholders and key constituents across multiple sectors
to take action and design policies that improve the health and wellbeing of all populations.5

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